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Meeting & Understanding Customers

IKEA Business Specialist

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  • Chandīgarh, India
  • Sales & Commercial

Job Description

  • Job ID: 361639

  • Date posted: 19/08/2026

    • Who you are

    We are excited to announce the launch of our new store in Chandigarh , an important step in our journey to create a better everyday life for the many people.
    Following the successful openings of our two stores in Delhi, this new location strengthens our presence in Northern India and brings IKEA closer to customers in one of the country's most dynamic and culturally rich cities.
    As we prepare to open our doors in Chandigarh , we are looking for passionate co-workers who share our values, are inspired by home furnishing, and are committed to creating meaningful experiences for our customers. Together, we will make IKEA more accessible, deliver a seamless omnichannel experience, and continue building long-term relationships with the many people in and around Chandigarh.

    As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

    For this role we believe you have formal qualifications in Marketing, Sales, Business Management or equivalent Minimum 5 years of experience in Sales, Customer Experience. Experience in driving output within set scope and following up results
    • Broad knowledge of IKEA concept, brand objectives, values and vision
    • Good knowledge of operational plans and goals as well as follow up on KPIs
    • Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
    • Good knowledge about legislations, requirements and compliance standards

    Your responsibilities

    Job specific key tasks and responsibilities

    *Acquire and maintain long-lasting business relations with local businesses.
    *Perform customer needs analysis as input for the B2B Interior Designer
    *Actively work together with colleagues in other functions to secure the customer’s order can and will be fulfilled and the customer stays up to date with any changes to the plan.
    * Present, negotiate and sell larger projects to the customer and his or her stakeholders/management group.
    *Create sales quotations, follow-up on customer journeys and see projects to completion.
    *Meet with customer in customer meeting points or at the customer’s location
    *Advise customers on the IKEA product range appropriate for the customer’s intended use and provide additional
    information around certificates and standards the products live up to in order to meet local standards and
    regulations.
    *Understand and contribute to department action plans.
    * Maximise sales by providing helping the customer to find solutions and services that meet his needs and budget.
    * Represent the IKEA brand and sell the partnership with IKEA towards business customers.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
    At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.








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