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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Manager

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  • Chandigarh, Haryana, India
  • Customer Relations

Job Description

  • Job ID: 361617

  • Date posted: 15/09/2026

    • Apply now!

    • 3 years experience in leadership and people development
    • Experience of being a valuable contributor to customer satisfaction
    • Experience in problem-solving and conflict-management, developing organizations.
    • Understanding of IKEA business and a background gained from working in a customerfocused, fast-paced and multichannel retail environment.
    • Firm knowledge of cost and budget management.
    • Good understanding of talent management, i.e. recruitment and development.
    • Good knowledge of Change management tools and processes
    • Good level of knowledge of legal requirements and third-party contracts
    • Understanding of safety & security requirements, speaking partner for officials and authorities
    • Knowledge about food business
    • Good analytical and communication skills

    Your responsibilities





    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!








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