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Meeting & Understanding Customers

Product Quality and Recovery Associate

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  • Centennial, Colorado, United States
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 331941

  • Date posted: 17/03/2026

    • Why we will love you

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    Contribute to and support responsibility for the product quality, safety and recovery processes in the unit. Prevent unnecessary costs related to IKEA products and improve the customer's product quality perception and shopping experience in the As-Is shop. Provide products a second chance while keeping the customer, business and environmental impact in mind.

    ASSIGNMENTS

    • Take necessary action on products to give them a second chance, through As-Is selling, repackaging or spare parts management.

    • Present and sell IKEA products in As-Is using a strong commercial expression including selling these products with pride, as well as set relevant prices that are attractive to customers, yet still generate the best results for the business.

    • Represent and be an ambassador for product recovery, quality and safety awareness in the unit.

    • Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery.

    • Support and execute the product quality and safety related tasks in the unit to constantly improve customers’ product quality perception of IKEA products.



    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!

    JOB TYPE: Permanent – Full-Time (benefits eligible)
    HOURS: 34–40 hrs/week (FT)
    SHIFT: Retail Environment, must be able to work nights & weekends.

    The hourly pay range for this position is $19.91 - $28.12.

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    Generous paid time off, holiday and sick time.
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment

    Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.




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