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Meeting & Understanding Customers

Country Food Operations Leader II

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  • Bengaluru, India
  • Food & Restaurant

Job Description

  • Job ID: 347569

  • Date posted: 11/06/2026

    • Who you are

    You are guided by our vision, our values, our purpose, and our brand. You are passionate about people and their life at home, our unique range and our home furnishing solutions. You are energized to create outstanding customer value and to lead and develop your people. We believe you have :
    Formal qualifications in Sales, Business or Customer Management or equivalent
    Minimum 10 years of experience working with food operations or similar and delivering results
    Minimum 5 years of experience in leading and influencing coworkers
    Experience of working with food in store logistic, or food production, or food meeting the customer,
    or food equipment and food sustainability
    Experience from retail, preferably food sector
    Experience in planning, driving output and measuring performance (business)

    Your responsibilities

    • Coach, and re-direct where necessary, the units to drive food operational excellence – in-store
    logistics, food production, meeting the customer, equipment and sustainable operations
    • Ensure that food operations are compliant with IKEA standards and local legal demands
    • Responsible for monitoring units in order to identify and optimize food operational needs and
    requirements
    • Contribute to food business financial results through monitoring the performance, identifying
    gaps and proposing and initiating improvements
    • Contribute insight and ideas to the market business plan as an integrated commercial partner
    • Responsible for developing and implementing common operational framework, standards, plans,
    WoW (way of working), tools and KPI’s to deliver to the business goals
    • Ensure correct operational process to secure food product availability, food stock management,
    food quality and to minimize food waste
    • Ensure up to date, appropriate and sustainable equipment and facilities
    • Contribute to the development of market specific range operational needs and requirements in
    line with IKEA range strategy, requirements and processes
    • Plan, conduct and follow-up operational performance review as well as act upon them e.g. lead
    information and escalation process to ensure performance excellence throughout the year
    • Train co-workers in new food production, serving techniques and tools as well as ways of
    working
    • Contribute with knowledge transfer and information sharing to, and between, the units
    • Act as a member of the food team and proactively contribute to food plan/output in order to
    deliver to the common objectives and goals
    • Actively cooperate with all key stakeholders within commercial and beyond to secure
    integration, common focus and to maximize impact (for example Digital, CFF (Customer
    Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance),
    People & Culture)
    • Be an active player in working on sustainability within food (sourcing of local ingredients,
    circularity in production, usage of sustainable materials and services)
    • Be an active player in driving an open and sharing climate, be a role model of the IKEA values
    and contribute to the transformation of IKEA

    Together as a team

    Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
    At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.








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