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Tech & Innovation

Business Analyst

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  • Bengaluru, India
  • IT & Digital Solutions

Job Description

  • Job ID: 351514

  • Date posted: 30/06/2026

    • Who you are

    We are looking for a Business Analyst – GBO Support to join us in developing ways for IKEA to stay relevant for our customers.

    Our diverse team for is growing and we would love to talk with you, if you recognize yourself in some of the following:

    Passionate about understanding complex business processes, the strategic impact of digital tools on operational excellence, and how digital systems can optimize them.
    Have a strong background in business analysis, IT operations, data-driven problem solving, and driving digital transformation initiatives in collaboration with functions like AMS, Enterprise Architecture, and Digital Platforms.
    Love being creative through identifying opportunities for efficiency, automation, and continuous improvement using digital solutions.
    Take ownership and independently drive towards desired outcomes
    Know about developing strategic roadmaps for IT enablement, operational optimization through digital tools, and effective collaboration frameworks across digital functions.
    Have experience working in cross-functional teams, bridging the gap between business and IT stakeholders.
    Are a team player who takes ownership, builds cross-functional relationships with peers and loves sharing knowledge with others
    Proactively manage relevant stakeholders
    Are curious, self-directed and want to keep learning!

    This is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role.
    The must-haves we see for this role is though:

    Proven experience as a Business Analyst with a strong focus on IT systems, operational efficiency, and digital transformation.
    Strong analytical skills, with the ability to gather, interpret, and present data to identify bottlenecks, opportunities for optimization, and the impact of digital solutions.
    Demonstrated ability to establish and manage governance processes that rigorously track the impact of IT incidents and system performance on Global Business Operations (GBO) Key Performance Indicators (KPIs), driving accountability and continuous operational improvement

    The IKEA culture and values are very much a part of our business and day-to-day work life. For you to thrive and grow with IKEA it’s important for us that you share our values! You can read more about our values and life at IKEA on our website www.ikea.com.

    A day in your life with us

    You’ll be a vital part in the transformation of IKEA into a more front line obsessed company by ensuring that Global Business Operations are seamlessly powered by digital innovation, leading to a low-cost, agile, and customer-centric IKEA experience.

    This mean that you will:

    Partner closely with the GBO function to deeply understand existing operational processes, digital system utilization, and identify opportunities for optimization and digital tool adoption.
    Gather and analyse data from various sources to identify IT-related bottlenecks and areas where digital systems can be leveraged for greater operational efficiency and cost savings.
    Bridge the gap between business needs and IT capabilities, translating GBO requirements into actionable IT solutions and improvements, actively collaborating with Digital Functions like AMS, Enterprise Architecture, and Digital Platforms.
    Design, implement, and run a governance framework to track the impact of IT incidents, digital tool implementations, and operational improvements on GBO KPIs and overall business value.
    Proactively identify, evaluate, and propose automation opportunities and new digital tools within existing GBO processes to drive significant operational efficiency and cost benefits for the company.

    Together as a team

    We see ourselves as influencers – we steer the IKEA business by finding the truth behind the figures. Together we secure compliance with local and international laws and reporting standards; we assure that accounting processes are efficient and that tax compliance meets business needs. We’re a diverse group of people driven by providing reliable financial data to a wide variety of stakeholders. At the end of the day, that’s one of the foundations to make IKEA even better!








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