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Meeting & Understanding Customers

Shopkeeper Belrose

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  • Belrose, New South Wales, Australia
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 330635

  • Date posted: 20/02/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is 76hrs/fortnight
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
    • To be considered for this role you will be required to attend a (insert hiring menu option) on (insert date and time eg. Monday 24 October 2023, 9am-10am).
    • If you are successful for this role, you will be required to attend a 2-day Welcome induction on (insert date and time eg. Monday 24 October 2023, 9am-10am).

    About this work area

    We are looking for a commercially driven and customer-focused person to lead the performance, development, and growth of our custom-made kitchens, appliances, and specialised kitchen products across in our Plan and Order Point in Belrose, Sydney.

    In this role, you will drive our kitchen sales agenda, strengthen range competence, and ensure our offer continues to meet customer needs while delivering strong commercial results.
    Managing the range of custom-made kitchens, appliances, and unique kitchen articles
    Driving the kitchen sales program in line with country goals and action plans
    Providing range expertise across the matrix structure to support the commercial calendar and agenda
    Analysing current and future trends to identify and optimise commercial opportunities
    Conducting competitor analysis and delivering recommendations to support business objectives
    Forecasting sales and reporting on key performance metrics and results
    Partnering with media and sales channels to drive customer visitation and purchasing frequency Leading the rollout of the Kitchen Range Competence Plan with internal stakeholders
    Facilitating learning and development through training programs, workshops, coaching, and on-the-job mentoring
    Complete Profit and Loss responsibility for the business unit



    As ​Shopkeeper​ you are and/or have:
    Commercially minded and a proven track record in driving results, with a strong customer focus.
    Proven experience working in a fast-paced retail/commercial environment.
    Demonstrated experience in a customer-led business, delivering a positive end-to-end experience.
    Skilled in active selling by understanding customer needs and recommending relevant solutions.
    Genuine interest in people’s everyday life at home and home furnishing.
    Adaptable and flexible, with a positive approach to change.
    Able to work effectively both independently and as part of a collaborative team.
    Confident decision-maker who takes initiative and acts with accountability.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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