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Meeting & Understanding Customers

Retail Department Manager (Kitchen Planning)

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  • Belrose, New South Wales, Australia
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 339657

  • Date posted: 17/04/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is Permanent, Full-time 76hrs/fortnight
    • This role is based in the IKEA Belrose Plan and Order point location
    • The internal job title for this role is Shopkeeper
    • Applications close Monday 25th May 2026
    • The shift times required to work will be spread between 08:00am to 9:30pm, weekdays and alternating fortnightly weekend shifts (both Saturday & Sunday).
    • If your application is progressed, you will be invited to attend an in-person interview with the hiring team.

    About this work area

    We are looking for a commercially driven and customer-focused person to lead the performance, development, and growth of our custom-made kitchens, appliances, and specialised kitchen products across in our Plan and Order Point in Belrose, Sydney.

    In this role, you will drive our kitchen sales agenda, strengthen range competence, and ensure our offer continues to meet customer needs while delivering strong commercial results.

    • Managing the range of custom-made kitchens, appliances, and unique kitchen articles
    • Driving the kitchen sales program in line with country goals and action plans
    • Providing range expertise across the matrix structure to support the commercial calendar and agenda
    • Analysing current and future trends to identify and optimise commercial opportunities
    • Conducting competitor analysis and delivering recommendations to support business objectives
    • Forecasting sales and reporting on key performance metrics and results
    • Partnering with media and sales channels to drive customer visitation and purchasing frequency
    • Leading the rollout of the Kitchen Range Competence Plan with internal stakeholders
    • Facilitating learning and development through training programs, workshops, coaching, and on-the-job mentoring
    • Complete Profit and Loss responsibility for the business unit



    As Retail Department Manager you are:
    • Commercially minded and a proven track record in driving results, with a strong customer focus.
    • Proven experience working in a fast-paced retail/commercial environment.
    • Demonstrated experience in a customer-led business, delivering a positive end-to-end experience.
    • Skilled in active selling by understanding customer needs and recommending relevant solutions.
    • Genuine interest in people’s everyday life at home and home furnishing.
    • Adaptable and flexible, with a positive approach to change.
    • Able to work effectively both independently and as part of a collaborative team.
    • Confident decision-maker who takes initiative and acts with accountability.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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