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Tech & Innovation

Service Portfolio Leader

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  • Bengaluru, India
  • IT & Digital Solutions

Job Description

  • Job ID: 351040

  • Date posted: 21/08/2026

    • Who you are

    We are looking for a Service Portfolio Leader to join us in developing ways for IKEA to stay relevant for our customers.

    Our diverse team for is growing and we would love to talk with you, if you recognize yourself in some of the following:
    • Operate comfortably at an enterprise level, maintaining a holistic view across services, products, platforms, operations and emerging technology trends, while staying grounded in delivery realities.
    • Naturally connect strategy to execution, translating business ambitions into clear, prioritized roadmaps that balance value, cost, risk, capacity and dependencies.
    • Have a strong understanding of service portfolio management and know how to turn business needs, strategic priorities and technology capabilities into a coherent portfolio roadmap.
    • Understand service lifecycle management and can ensure services remain relevant, measurable and aligned with evolving business needs.
    • Are equally strong in shaping what we do and how we measure it, using data, insights and disciplined follow-up to keep roadmaps visible, actionable and outcome-focused.
    • Have experience establishing portfolio governance practices and enabling informed decision-making through meaningful performance metrics and reporting.
    • Are comfortable engaging senior leaders and managers, framing complex choices, driving clarity and facilitating timely decisions.
    • Enjoy working across complex stakeholder landscapes and are skilled at building trusted relationships with service delivery leaders, product teams, architects, engineers, business partners, vendors and markets.
    • Possess a broad understanding of enterprise architecture and technology landscapes, enabling you to challenge, guide and align decisions across services, platforms and products.
    • Act as a trusted advisor to business and digital leadership, simplifying complexity and communicating portfolio, roadmap and technology decisions in a clear and meaningful way.
    • Bring sound judgement, balancing strategic ambitions, business value, risk, cost and operational realities when providing recommendations.
    • Lead through influence, creating alignment, transparency and shared accountability across teams without relying on formal authority.
    • Are motivated by building a strong, sustainable digital foundation, delivering long-term business value rather than isolated outcomes.
    • Are curious and forward-looking, staying close to industry and technology trends and translating them into practical direction and measurable value.

    This is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role.


    The must-haves we see for this role are though:
    • 10+ years of experience in IT Services, Product Management, Service Management or Portfolio Management.
    • 5+ years of experience leading service portfolios, products, programmes or strategic technology initiatives.
    • Proven experience developing portfolio strategies, governance models and performance management frameworks.
    • Strong knowledge of service portfolio management, service lifecycle management and service management practices.
    • Demonstrated ability to influence and align senior stakeholders across business and technology without formal authority.
    • Strong analytical, communication, facilitation and stakeholder management skills.
    • Bachelor's degree in Information Technology, Computer Science, Business Management or a related field.

    The IKEA culture and values are very much a part of our business and day-to-day work life. For you to thrive and grow with IKEA it’s important for us that you share our values! You can read more about our values and life at IKEA on our website www.ikea.com.

    A day in your life with us

    As a Service Portfolio Leader, you will enable the strategic evolution of the service portfolio supporting the People Planning, Communication & Sustainability Domain. Working closely with Sub-Domain Managers, Senior Service Delivery Leaders and Product & Platform Delivery Managers (PPDMs), you will ensure the portfolio delivers business value, remains aligned with strategic priorities and continuously evolves to meet changing business needs.

    More specifically, you will:

    Shape and evolve the service portfolio
    • Develop and maintain the service portfolio roadmap aligned with business objectives, customer needs and technology strategy
    • Partner with Sub-Domain Managers and PPDMs to identify opportunities for service enhancements, portfolio optimization and new service offerings
    • Facilitate portfolio planning, prioritization, and lifecycle management to enable strategic decision-making and value realization
    Enable portfolio governance and performance management
    • Establish and continuously improve portfolio governance processes, decision frameworks and ways of working
    • Define, monitor, and communicate portfolio health through KPIs, SLAs, customer satisfaction measures and service adoption metrics
    • Conduct portfolio reviews, provide actionable insights, and drive continuous improvement through data-driven recommendations
    • Ensure service catalogue information remains accurate, relevant and aligned with portfolio objectives
    Facilitate stakeholder alignment and collaboration
    • Act as a trusted advisor to Platform Domain Managers, Sub-Domain Managers, and PPDMs, enabling effective portfolio decisions and strategic alignment
    • Build strong relationships across business and digital functions to understand evolving needs and translate them into portfolio opportunities
    • Present portfolio strategies, business cases, performance insights, financial efficiency and recommendations to senior stakeholders
    • Support the resolution of portfolio-related risks, issues, dependencies and service performance concerns
    Drive service excellence and portfolio health
    • Identify portfolio-level risks and collaborate with stakeholders to establish mitigation plans.
    • Promote service management best practices, service transparency and continuous improvement across the portfolio.
    • Collaborate with vendors and internal partners to address portfolio-related risks and service delivery considerations.

    Together as a team

    You will work in Group Function Digital Area, reporting to the Platform Domain Manager. The Group Function Digital Area is a new function built to strengthen digital partnership and delivery across all Markets, Group Functions and Global Business Operations (GBO). We develop and deliver digital capabilities across key areas like Finance, People & Culture, Procurement, Legal, Business Risk & Compliance, Communications, Sustainability, Real Estate and Business Steering in Ingka’s global organisation.

    IKEA has long been a global leader in home furnishing. We are proud of our vision to improve the everyday life of the many people. But our industry is quickly changing, and we need to adapt to stay competitive.

    We see so many opportunities for what we can accomplish and have the ambition to be a world-class team. At the same time, we believe that our work is not just about building models, but also about learning and having fun together.

    We can offer you:

    • Work on some very interesting problems across 30+ markets
    • Opportunities to have a global impact with your work.
    • A team of great colleagues to learn with and from (with world-class experience across all aspects of Technology)
    • Flexible and friendly working environment.








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