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Production & Supply chain

Fulfilment Operations Team Leader

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  • Auckland, New Zealand
  • Logistics & Supply Chain

Job Description

  • Job ID: 357533

  • Date posted: 27/07/2026

    • About this work area

    As a Fulfilment Operations Team Leader, your responsibilities will include, but are not limited to:
    • Leading Operations Co-workers within your area of responsibility to secure the highest level of goods availability and operational readiness at the lowest possible cost.
    • Creating and maintaining a safe, clean and organised working environment, ensuring compliance with IKEA policies, procedures and local legislation relating to health, safety, security and the environment.
    • Planning and coordinating people, shift and equipment resources to secure effective, high-quality and efficient daily operations.
    • Identifying, recruiting, retaining and developing talent within your team to build a high-performing and diverse workforce and support future succession needs.
    • Coaching, mentoring and developing co-workers through regular feedback, development conversations and performance reviews.
    • Driving operational excellence by contributing to business goals, analysing workloads, supporting seasonal volume requirements and implementing local business plans and projects.
    • Promoting quality awareness and continuous improvement initiatives to minimise damages, improve efficiency and enhance the customer experience.
    • Supporting the implementation of IKEA's sustainability agenda within the operations environment.

    Who you are

    As a Fulfilment Operations Team Leader, you are:
    • Passionate about logistics, fulfilment and creating great customer experiences through operational excellence.
    • An inspiring people leader with demonstrated experience leading, coaching and developing teams to achieve both business results and people growth.
    • Energised by developing others and helping co-workers reach their full potential.
    • Comfortable working in a fast-paced, high-volume and constantly changing omnichannel environment.
    • Customer-focused and business-minded, with an understanding of how operational performance, cost management and key performance indicators contribute to business success.
    • A strong communicator who builds trust and collaborates effectively with stakeholders across different functions and levels.
    • Adaptable and resilient, able to make things happen with flexibility, speed and simplicity while maintaining focus on priorities.
    • Safety-conscious, leading by example and creating an environment where health, safety and wellbeing are always prioritised.
    • Skilled at problem-solving, decision-making and navigating ambiguity while delivering results.
    • Inspired by the IKEA vision, values and leadership approach, and motivated to create a better everyday life for the many people.

    Together as a team

    We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!








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