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Meeting & Understanding Customers

Assistant Department Manager

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  • Afragola (Na), Napoli, Italy
  • Sales & Commercial

Job Description

  • Job ID: 375921

  • Date posted: 03/11/2026

    • What you'll be doing day to day

    • Take responsibility for your department results across all customer channels, ensuring that your action plan supports the store commercial priorities.
    • Follow up on performance and take action using effective solutions and best practices.
    • Ensure the shop is always in excellent shape, fully and efficiently stocked, and that the product range is presented in ways that inspire customers across all touchpoints.
    • Actively steer sales on key products and services, securing proper forecasting and managing product life cycles to maximize sales and long term profitability.
    • Identify commercial opportunities and react quickly to market changes by monitoring key KPIs, analyzing customer needs and feedback, and reviewing availability data.
    • Collaborate closely with the store commercial team and your counterparts in the Head Quarter to support alignment, share insights and adopt proven practices.
    • Work proactively with the HR team to secure the right number of competent co-workers in the right place at the right time, ensuring a strong customer experience.
    • Ensure your team has a strong sales mindset, solid product knowledge, and a good understanding of available services so they can support customers throughout the shopping experience.
    • Recruit, onboard and develop your team, supporting individual growth and building a strong succession plan.
    • Actively contribute to sustainability initiatives by ensuring that sustainability priorities are reflected in the store offer and daily operations.

    What you'll need to have

    • Proven experience in sales.
    • Knowledge of sales techniques, local market dynamics, sales channels, customer behaviour, data analytics and sales KPIs.
    • Ability to identify business opportunities within the local market.
    • Ability to understand customer needs and habits to promote an omnichannel approach.
    • Ability to make things happen, set priorities and make decisions with a focus on flexibility, speed and simplicity.
    • Strong interpersonal skills and the ability to build trustful relationships.
    • Ability to organise and prioritise multiple tasks and processes.
    • Ability to measure performance, follow up on results and use insights to improve operations.
    • Good knowledge of Italian and English.



    WE CARE FOR PEOPLE

    At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability.

    Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests).
    If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team.
    We’ll make sure you receive the support and accessibility you need to fully engage in the process.

    WORKING WITH US HAS ITS REWARDS

     Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.


    As part of the team you’ll have access to: 

    - Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)

    - Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.

    - Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€

    - Employee discount: 15% on the purchase of IKEA products for personal use

    - IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)

    - Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more

    - Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together


    Permanent contract classified at Level II under the Italian National Collective Labour Agreement for Modern Organized Distribution. The annual gross salary for this position starts from €33,500 . ​

    We believe in valuing everyone’s unique contribution, which is why the final compensation package will be defined based on the candidate’s experience, skills, professional background and overall qualifications in line with internal equity principles and the specific scope of the role.








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