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Production & Supply chain

Fulfilment Operations Manager

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  • Auckland (Māngere), Auckland, New Zealand
  • Logistics & Supply Chain
  • Full time

Job Description

  • Job ID: 323354

  • Date posted: 03/02/2026

    • What you need to know

    • This role is permanent full time, and the minimum guaranteed paid hours are 37.5 per week.
    • The internal job title for this role is Fulfilment Operations Manager
    • The Hiring Manager is Jan Vanderstappen – Fulfilment Manager
    • The work location for this role is IKEA Sylvia Park and External Warehouse in Māngere.
    • This role requires availability to work across a rotating roster, including day, evening, and weekend shifts. Our store operates 7 days a week.
    • Final candidates will undergo a Ministry of Justice (MOJ) check.
    • The salary range for this position is $112,250 - $132,000 gross New Zealand dollar

    Who you are

    As Fulfilment Operations Manager, you have:
    • A Sound understanding of Customer Fulfilment performance monitoring and influencing factors.
    • Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.
    • Previous experience demonstrating strong leadership skills and the initiative to coach diverse teams.
    • An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.
    • Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.
    • Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
    • The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work.
    • The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.

    To be considered for this role, experience in the following is essential:
    • University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management.
    • 2-4 years’ working experience in leading people and/or management position (preferable in distribution, retail, logistics or similar) with a proven record of successful strategic leadership delivering both business result and people development.
    • Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into action plans.
    • Effective communication and leadership abilities, with a demonstrated capacity to lead co-workers and team leaders, set clear priorities, delegate tasks effectively, and provide constructive feedback when performance managing.
    • Cultural competency and the ability to integrate equality, diversity, and inclusion practices within a workplace.

    About this work area

    Fulfilment operations department secure and execute the excellence in end-to-end operation with a unit including inbound, in-house replenishment, picking and service execution.

    As Fulfilment Operations Manager your responsibilities will include, but are not limited to:
    • Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
    • Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.
    • Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
    • Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
    • Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
    • Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.








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