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Production & Supply chain

Fulfilment Operations Team Leader

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  • Auckland (Sylvia Park), Auckland, New Zealand
  • Logistics & Supply Chain
  • Full time

Job Description

  • Job ID: 322552

  • Date posted: 09/12/2025

    • Our team within IKEA

    Want to make something extraordinary? Come make it at IKEA.

    We’ve just opened our first store in Aotearoa, and this is your chance to become part of the IKEA whānau. Together with all our co-workers, we’re on a mission to create a better everyday life for the many people.

    This is your opportunity to be part of something exciting. We’re looking for passionate and driven leaders to join us as a Fulfilment Operations Team Leader. In this role, you’ll be at the heart of our operations, ensuring seamless order fulfillment, efficient logistics, and an outstanding customer experience. If you thrive in a fast-paced environment, love optimising processes, and are skilled at building and motivating high-performing teams, then this role is for you.

    Working at IKEA has its benefits:
    5 weeks of Paid Annual Leave, Parental Leave Pay, and more!
    24/7 access to our Employee Assistance Program for health and wellbeing support
    15% discount for Co-workers
    Provided Co-worker uniforms

    But that’s enough about us. Over to you now.

    Who you are

    As Fulfilment Operations Team Leader, you are or have:
    • Proven experience (3+ years) in warehouse management, preferably in distribution, big box or high-volume retail environment.
    • Previous experience (3+ years minimum) demonstrating strong leadership skills and the initiative to coach large and diverse teams, ranging from 15 to 20 direct reports.
    • Proven experience delivering business results, developing people, and building effective stakeholder relationships in a high-volume, structured environment.
    • Thorough understanding of standard operating procedures and safe working requirements for fulfilment, with demonstrated experience leading safety culture.
    • Competence in resource planning aligned with changing sales forecasts, and fulfilment flow allocation to ensure a productive workflow.
    • Strong communication and leadership, with a demonstrated capacity to lead large teams, set clear priorities, delegate tasks effectively, provide constructive feedback when managing performance.
    • An authentic and entrepreneurial approach to leadership with a high level of integrity. You connect with IKEA’s values, lead by example, and have demonstrated ability to lead an inclusive and high performing team.

    About this work area

    As Fulfilment Operations Team Leader your responsibilities will include, but are not limited to:
    • Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved.
    • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.
    • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure succession readiness.
    • Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
    • Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy.
    • Create co-worker quality awareness to prevent damages, drive the implementation of projects, and analyse existing workload to secure daily volume handling and meet operational excellence.

    What you need to know

    • This role is permanent, full-time.
    • The internal role title is Fulfilment Operations Team Leader
    • You’ll work on a rotating roster, including morning, night and weekend shifts as our store operates 7 days a week.
    • A leave blackout applies during December and January due to our store opening—no leave will be approved during this period.
    • Work locations include IKEA Sylvia Park and our External Warehouse in Māngere.
    • Final candidates will undergo a Ministry of Justice (MOJ) check.
    • If successful, you may need to obtain a Forklift Operator’s Certificate (OSH Certificate).
    • IKEA is a non-smoking workplace.

    We need people like you

    This is more than just a job. At IKEA, we want to build careers that let you look back and know you’ve made it. That’s why we foster a work environment where you feel comfortable bringing your whole self to mahi and make the most of your talents. When you work at IKEA, you're joining a place where your ideas matter, your growth is supported, and your wellbeing comes first. Because that's what “making it” is all about.

    We believe everything we do comes with the responsibility to create a positive impact on people, society, and the planet. So, if you’re passionate about making the world a better place, making a whare an inspiring space, or simply making someone’s day, apply now and make it at IKEA.
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