Assistant Facilities Management Manager, IPC Shopping Centre

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

• Contribute to our business’ success by ensuring a safe and energy-saving environment and support for the Centre’s sustainable business development and operation excellence.
• Maintain customer satisfaction with delivery of Facilities Management services and support programs to increase customer satisfaction and ensuring Tenant Satisfaction Index is achieved. 
• Ensure the compliance of all legal requirements and Ikano Group standard rules and regulations are adhered.
• Conduct or coordinate relevant compliance monitoring activities (audits, reviews, continuous assessment,) and establish new metrics trend reports.
• Ensure building facilities and asset is comply with Malaysia Energy Commission (Malaysia Suruhanjaya Tenaga) and Electricity Supply Act 1990 under the Regulation 60 Competence personnel requirement.
• Liaise with utility providers and relevant local authority such as MBPJ, KPDNHEP, BOMBA, TNB, DOSH, JKKP, SURUHANJAYA TENAGA and other regulatory bodies on utility services and compliance issues.
• To ensure timely application and renewal of all required licenses in advance of their expiry to maintain regulatory compliance.
• Management of the facility operations, energy consumption, maintenance of the facilities infrastructure, buildings, with the aim of being operationally efficient.
• Develop long and short-term operations maintenance plans.
• Carry out preventative maintenance of all Mechanical Electrical Plant (MEP) facilities including a strong monitoring regime of condition-based maintenance to schedule planned repairs and timely part replacement to ensure the smooth functioning of the plant, equipment and all installations.
• Oversee the proper maintenance and development of our continuous assessment tool.
• Responsible in reviewing the tenants design drawings and ensure all electrical supply achieves optimum performance and efficiency.
• Manage daily / weekly service audit (M&E) with the vendors and subordinate (Specialists).
• Support in-house BO Chargeman to carry out the operational of electrical systems and isolations procedure on electronic equipment / systems.
• Conduct faults investigation on electrical / systems and provide actions plans to resolve the faults.
• Meet or exceed set KPI’s; monitor and deliver Action Plans accordingly
• Support the Functional Manager (i) in identifying improvement potentials in existing business processes and SOPs to achieve a high level of transactional compliance and (ii) in defining, for new products or processes, as well as Extraordinary Operational Procedures that embed the compliance requirements.
• Assisting Facilities Management Manager in budgetary control and analysis for operating expenses (OPEX) and capital expenses (CAPEX).
• Identify areas of compliance vulnerabilities and provide guidance and develop actions plans to address the said vulnerabilities.
• Investigate and take corrective actions to overcome technical problems. Develop and implement solutions, trouble shoot on day-to-day operational problems of facilities and building.
• Commend special efforts and lay the groundwork for further development with constructive criticism.
• Prepare monthly KPI reports and monthly utilities billing and consumption analysis report.
• Prepare documentations for tender process including Bill of Quantity (BQ), Vendor Selection Committee (VSC), Vendor Selection Exemption (VSE), Purchase Order (PO), invoices submission on monthly basis.
• To develop and control the Equipment list of M&E systems and other services inclusive of Fixed Asset.
• To maintain and update SOP to be align with SSM (Safety & Security Manual), ITM (Inspection, Testing & Maintenance manual) and IKEA Blue Assessment.
• To prepare, review, and process all vendor contracts and renewals in alignment with procurement standards and regulatory requirements.
• To process all the invoice and prepare summary submit to finance according to timeline set by finance.
• To ensure timely processing of all vendor invoices and compile summary reports for Finance submission, adhering strictly to the deadlines established by the Finance team.
• Demonstrate strong collaboration and teamwork within the team and other departments within the centre management office.
• To monitor, delegate and supervise subordinate for the effective work performance and growth opportunities.
• Be available for co-workers and managing people related matters.
• Any other ad hoc duties assigned as when required.

• Possess a valid Degree in engineering (preferable in Electrical) issued by local / abroad college or universities approve under Education Ministry or equivalent relevant trade.
• Certificate as competence person as wireman PW4 (or higher) issued by Suruhanjaya Tenaga shall be an added advantage.
• Minimum 3-5 years of supervisory / management experience in facilities and properties management / maintenance management / building operations maintenance / operation of electrical equipment and has experience in controlling live equipment in electrical installation system.
• Registered with Board of Engineer Malaysia (BEM).
• Good communication skill within internal department and external parties.
• Excellent interpersonal relationship skills with all stakeholders at all levels.
• Ability to create an environment where the Ikano / IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors.
• Willing to step out of the comfort zone to lead new project
• Experience in tenant fit-out, construction-based jobs, civil and structure, drafting and review design and schematic drawing will be crucial for this position.
• Well versed in all local laws governing the building management.
• Experience in project management.
• Focusing on and understanding the building operation system, making strategic choices and operational decisions to develop and drive our building operation to achieve the best possible results – with low cost and simplicity in mind.
• Leading, managing and coaching co-workers, recognizing competence and potential, empowering co-workers to perform to the best of their abilities, and to continuously develop in their business assignments.
• Creating a direction, planning, managing and coaching co-workers in understanding the why, moving from knowing to doing thereby reaching the full potential of the change we aim for.
• Ability to write report and communicate clearly business and technical concept is advantageous
• Possess relevant technical expertise to thoroughly read, interpret, and critically review all project/tenant fit out drawings—including architectural, structural, and MEP plans—and provide clear, constructive comments to ensure design accuracy, regulatory compliance, and alignment with project specifications and objectives.

Please apply by 25-March-2026