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Ikea member of staff helping customers use touch screen
مقابلة وتفهم العملاء

Retail Customer Service Associate

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  • Pittsburgh, Pennsylvania, United States
  • التواصل مع العملاء
  • Part time

التوصيف الوظيفي

  • معرّف الوظيفة: 339628

  • تاريخ النشر: 20/04/2026

    • Why we will love you

    You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    '- Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
    - Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
    - Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
    - Builds emotional connections through meaningful and empathetic interactions with customers.
    - Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
    - Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

    Together as a team

    You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

    Apply now!

    JOB TYPE - Temporary, Part-time
    JOB LOCATION - IKEA Pittsburgh, PA
    HOURS - 12-20 hours per week. Must have complete open working availability Mondays to Sundays between the hours of 9:00AM to 10:30PM.

    The hourly pay range for this role is $17.58 - $24.83

    Thank you for your interest in applying for this role. Please be aware the successful candidate will be required to complete a background check as a condition of employment for this role.

    Qualifications

    • 2-3 years of retail sales or customer service experience preferred.
    The starting rate/ salary for this position ranges from 17.58 USD to 24.83 USD and will be based on relevant work experience.
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