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Ikea member of staff helping customers use touch screen
مقابلة وتفهم العملاء

Customer Service Assistant

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  • Cardiff, United Kingdom
  • التواصل مع العملاء
  • Part Time
  • Permanent co-worker

التوصيف الوظيفي

  • معرّف الوظيفة: 362015

  • تاريخ النشر: 24/08/2026



    • IKEA Cardiff are looking to welcome a Customer Service Assistant to join our fantastic team.

    As a Customer Relations Assistant, you’ll be the friendly face and supportive voice that turns challenges into solutions and visitors into lifelong fans. If you thrive in an engaging, people-first environment and appreciate the concept of working with a global brand that values simplicity, sustainability - you’re in the right place.


    WHAT WE OFFER

    • The Start Date of employment will be: 27th September 2026
    • Competitive hourly rate of £13.45 per hour.
    • 12 hours working 3 days per week and 3 out of 4 weekends. With availability to work between 10.00am until 8.15pm.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
    • Free healthy meal option, salad bar, fruit, and hot/cold drinks​

    ...as well as so much more!

    Click below for a full list of our benefits:
    https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


    WHAT YOU'LL NEED TO HAVE

    • You prefer to take initiative, are adept at managing several responsibilities concurrently, and value teamwork while also being able to complete assignments without direct supervision.
    • You have a customer-first mindset, where you make the customer feel valued and supported in everything you do, always bringing positivity and professionalism to help.
    • You are computer literate and able to work with technology.
    • The ability to maintain composure and poise when dealing with a variety of customers and complex complaints.


    WHAT YOU'LL BE DOING DAY TO DAY

    • Working on our checkouts and returns desk to support customers in a timely manner, ensuring precise cash handling, transaction accuracy, and a customer focused understanding
    • Greeting and welcoming customers with warmth to set the tone for a great day of shopping
    • Use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
    • Ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a group interview.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email me at lisa.cathcart@ingka.ikea.com and I will be happy to help!












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