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مقابلة وتفهم العملاء

Retail Department Manager - Flagship Store | IKEA Tempe

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  • Tempe, أستراليا
  • المبيعات

التوصيف الوظيفي

  • معرّف الوظيفة: 344640

  • تاريخ النشر: 21/05/2026

    • Our team within IKEA

    Your strong sales and leadership performance, commercial mindset, and high energy approach will be the key to optimising sales performance and building a high performing team in this integral role at the IKEA Tempe store.

    This is a unique opportunity for an ambitious and results-driven professional to make a meaningful impact, deliver strong results, and have genuine pathways for career progression.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information:
    • This role is Permanent Full-time, 76hrs/fortnight
    • The job title for this role is Shopkeeper
    • The shift times are between 08:00am to 9:30pm, weekdays and alternating fortnightly weekend shifts (both Saturday & Sunday).
    • As part of the recruitment process, shortlisted candidates will be invited to complete a video interview. Successful candidates will then be progressed to meet with the hiring team including a practical, group-based assessment interview.

    About this work area

    As Retail Department Manager (Shopkeeper) your responsibilities will include:
    • Driving sales and profitability for your home furnishing departments by taking full commercial ownership of your range and executing IKEA priorities with pace and precision.
    • Developing deep insight into the product range, customer behaviour, and local market trends, and proactively acting on commercial opportunities and customer feedback.
    • Leading from the front - working alongside your team on the shop floor to coach, mentor, and build capability, while actively developing future leaders.
    • Creating highly commercial, inspiring, and easy-to-shop environments that bring the IKEA concept to life for customers.
    • Translating broader IKEA strategies into clear, actionable goals for your team to build a high-performance culture and deliver measurable results.
    • Owning sales steering, forecasting, and performance follow-up, and making timely adjustments to consistently achieve and exceed targets.



    As Retail Department Manager (Shopkeeper) you are:
    • A commercially driven leader with experience delivering and executing strategic activity plans that enable sustainable, long-term growth in an omnichannel retail environment.
    • Highly customer-focused, with a strong interest in home furnishings and the ability to quickly build deep knowledge of market trends and product range to maximise opportunities.
    • Passionate about people leadership, experienced in building high-performing teams, developing talent, and creating strong succession pipelines.
    • An effective collaborator and influencer, confident in engaging stakeholders across functions and communicating clearly at all levels.
    • Adaptable and resilient, with proven experience leading teams through change and continuous improvement.
    • A clear, inclusive, and inspiring communicator who leads with authenticity and builds trust through strong values and behaviours.
    • A senior leader who drives business outcomes through people, balancing pace, simplicity, and flexibility to make things happen.
    • Results-oriented, with a strong track record of delivering both short- and long-term plans and consistently achieving performance goals.

    To be considered for this role experience in the following is essential:

    • A minimum of three years of leadership experience within a high-volume commercial environment (Department or Store Manager, Key Account Manager, B2B or B2C Sales Leader or similar), with a proven track record of delivering sales growth and profitability.
    • Experience building a high performing team, leading performance, development, competence building, and securing succession for leadership/specialist roles.
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