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Ikea member of staff helping customers use touch screen
مقابلة وتفهم العملاء

Customer Service Assistant

قدم طلب العمل
  • Southampton, United Kingdom
  • التواصل مع العملاء
  • Part Time
  • Regular

التوصيف الوظيفي

  • معرّف الوظيفة: 347834

  • تاريخ النشر: 10/06/2026



    • IKEA Southampton are looking to welcome Customer Relations Assistants to join our delightful and friendly team.

    If you are looking for a role where you get to build your customer service skills and help co-create the wonderful everyday with our many in-store guests, we would be happy to hear from you.

    We have part-time contracts working on our Check-Outs and Customer Relations / Returns areas, where you would provide after sales support.

    WHAT WE OFFER
    • Interviews to be held in-store between 17 and 22 June.
    • Induction will be on either 12 July or 26 July - we have two options available.
    • Hourly rate of £13.45 per hour.
    • Contracts between 12 and 16 hours per week. Availability to work 3 in 4 weekends, as well as shifts through the week finishing up until 21:00pm in the evening, is required.
    • We can discuss flexibility to match your life and our business needs during the interview.

    WORKING WITH US HAS ITS REWARDS
    Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount on IKEA products, and access to a Discount Portal to help you save hundreds on High Street retailers.
    • End of year gift, generous annual leave entitlement for you to enjoy holidays, and family friendly policies.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
    • Proud to be a Living Wage Employer.
    • Free car parking, a cycle-to-work scheme and season travel ticket loan.

    ...as well as so much more!

    Click below for a full list of our benefits: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

    WHAT YOU'LL NEED TO HAVE
    We’re looking for team members who aim to deliver a high-quality shopping experience and who always prioritize the customer in their work, encouraging others to follow suit.

    The ideal candidate will have experience - paid, voluntary or at school - of working in a busy team environment. You will be motivated to learn, and interested in offering a great customer experience for our customers. Retail or customer-facing experience is desirable.

    WHAT YOU'LL BE DOING DAY TO DAY
    This role is varied with no two days being the same; one minute you could be on check-outs, and the next minute, you could be meeting and greeting our customers, assisting customers and providing great customer service.

    • You aim to create a positive experience for our customers so that they will want to return and shop with us again over time.
    • You work together with colleagues in other functions to improve the customer experience.
    • Meeting and greeting our customers, assisting customers at the check-outs and returns desk.
    • Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.

    WE CARE FOR THE PEOPLE
    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many.

    RECRUITMENT PROCESS INFORMATION
    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face to face interview in-store.

    We understand not everyone will be selected, but we promise to keep you informed either way.

    For any advice or support, email ari.davies-ho4@Ingka.ikea.com and I will be happy to help!












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