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Meeting & Understanding Customers

Collaborateur.trice, services alimentaires

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  • Boucherville, Canada
  • Food & Restaurant

التوصيف الوظيفي

  • معرّف الوظيفة: 343156

  • تاريخ النشر: 12/05/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information:
    • This role is Permanent Full-time, 76hrs/fortnight
    • The internal job title for this role is Fulfilment Operations Manager
    • Applications close Tuesday 26 May 2026
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
    • As part of the recruitment process this role requires a pre-employment check for final candidates.

    About this work area

    As Fulfilment Operations Manager your responsibilities will include, but are not limited to:
    • Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
    • Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.
    • Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
    • Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
    • Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
    • Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.



    As Fulfilment Operations Manager, you have:
    • Fulfilment, Supply Chain Management or relevant experience
    • Minimum 2 years working experience in leading people and/or management position (preferable in distribution, retail, logistics or similar) with a proven record of successful strategic leadership delivering
    • A sound understanding of Customer Fulfilment performance monitoring and influencing factors.
    • Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.
    • An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.
    • Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.
    • Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
    • The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work.
    • The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.




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