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مقابلة وتفهم العملاء

Store Commercial Manager

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  • جنوة, إيطاليا
  • المبيعات

التوصيف الوظيفي

  • معرّف الوظيفة: 359540

  • تاريخ النشر: 06/08/2026



    • PURPOSE OF THE JOB
    To lead, develop and inspire your team to optimise a joyful shopping experience from home to home to secure satisfied customers and increased sales and profitability in your store. In your strategies and actions, you steer the business in a multichannel retail environment, to attract new visitors and stimulate repetition of visit. To lead, develop and inspire your team and other functions in the store in increasing the home furnishing interest of the many people and creating demand for home furnishing solutions and know how in the local market. Accountable for the store layout, range presentation and store communication thereby contributing to positioning the IKEA Brand as the leader in life at home.
    This role will have the opportunity to work in an environment that encourages exploration of new business areas, including projects such as Plan and Order Point stores, offering strong opportunities for both personal and professional growth while building an ambitious and highly valuable skill set.

    WHAT YOU'LL BE DOING DAY TO DAY
    • Secure a consistent, seamless positive customer experience through all channels driving a customer-focused culture
    • Deliver and lead the commercial action plan for your store;
    • Contribute with knowledge of people's life at home, of your local market potential, and consumer shopping behaviour
    • Contribute in presenting the IKEA range that leads the store team to a relevant, sustainable and inspiring range presentation, an optimal store layout and effective and efficient store communication, translating insights from home visit interviews into locally relevant, functional, aesthetic and commercial home furnishing solutions
    • Secure vitality and seasonality in the store together with the store management team and being the speaking partner of the Sales and Supply Support Cluster: establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards and help safeguard the IKEA culture and brand.
    • Facilitate flexibility and sharing of experiences throughout the store with advantages for the customers and for the co-workers.

    WHO YOU ARE
    • Strongly experienced in Retail and Sales, with proven expertise in managing, inspiring, leading and developing people and creative processes in a changing environment
    • Business and result-oriented
    • You have a solid experience of planning and execution of business process
    • You have analytical and numerical skills including managing of Cost and budget
    • You understand the local market, competition and what this means for pricing and affordability, sales steering and how to work with layout as commercial tool, store media, display techniques
    • Good ability to communicate confidently and clearly in English and Italian (both written and spoken)

    WORKING WITH US HAS ITS REWARDS
    Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.
    As part of the team you’ll have access to: 

    • Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
    • Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
    • Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
    • Employee discount: 15% on the purchase of IKEA products for personal use
    • IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
    • Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
    • Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

    Permanent contract classified at Level Quadro under the Italian National Collective Labour Agreement for Modern Organized Distribution. The annual gross salary for this position starts from 58.500€.
    We believe in valuing everyone’s unique contribution, which is why the final compensation package will be defined based on the candidate’s experience, skills, professional background and overall qualifications in line with internal equity principles and the specific scope of the role.

    WE CARE FOR PEOPLE
    At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability. Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests). If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process












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