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Ikea member of staff helping customers use touch screen
Взаємодія з клієнтами

Mitarbeiter:in Customer Support 60 - 100% DE/FR/EN

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  • Spreitenbach, Aargau, Switzerland
  • Робота з клієнтами
  • ПОВНА ЗАЙНЯТІСТЬ

Опис вакансії

  • Ідентифікатор вакансії: 262695

  • Дата публікації: 10/06/2025

    • Who you are

    As a Customer Support co-worker, you optimise the customer experience and ensure customer satisfaction by using your knowledge of the IKEA product range and services. Your task is to support every customer by providing quick and simple solutions to straightforward inquiries.
    Throughout the call, you document the relevant customer information so IKEA can improve its business and customer experience.

    • You are highly communicative, well-organised, and enjoy interacting with customers.
    • You already have experience in customer service, sales, or in a call centre.
    • You enjoy speaking multiple languages daily, have excellent language skills in French and German (at least C1 level, spoken and written), and you also speak English.
    • You work independently and like taking responsibility.
    • You’re passionate about creating a positive shopping experience for customers.
    • You are flexible with working hours (Monday to Saturday) and open to change.
    • You’re comfortable using a PC and various systems, and you have experience with social media

    Your responsibilities

    • Your goal is customer satisfaction. You advise existing customers responsibly via phone, written channels, and our social media platforms (Instagram, Twitter, Facebook).
    • You build strong relationships with customers through empathy and helpfulness, working to find satisfying solutions for them.
    • You support customers in different languages with their questions and problems and strive to provide the best possible service before, during, and after the purchase.
    • You assist the team with administrative tasks to ensure an optimal service experience for our customers.
    • You balance customer expectations with our internal service-level goals by handling each case efficiently and effectively.
    • You review and document customer information in our system with great attention to detail and a strong sense of trust.
    • You offer additional purchase options by informing customers about our wide range of products and services.





    Good To Know

    We mentioned earlier that we want our employees to be happy and healthy.  

    It also means saying 'thank you'!    

    Our way of saying thank you:

    • 28 vacation days (based on a 100% workload) 
    • 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers  
    • Very attractive social benefits 
    • 15% staff discount on your purchase - in every Swiss IKEA store  
    • You would rather travel to work by public transport? We pay between 85% and
    100% of your yearly travel ticket
    • Free parking facilities
    • Unlimited access to the LinkedIn learning platform 
    • Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes) 
    • Bonus payments for all employees 

    There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad.  Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.

    That's it from us. 

    That was a lot of information. We'd love to find out more about you. Just click on "Apply now" and off you go.  

    We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.
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