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Produktion & Logistik

Fulfilment Team Leader

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  • Slacks Creek, Queensland, Australia
  • Logistik och Leverantörskedja
  • Heltid

Jobbeskrivning

  • Jobb-id: 296519

  • Datum inlagd: 20/06/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    What you need to know
    • These roles are Permanent Full-time, 76hrs/ fortnight
    • Applications close Thursday 17th July 2025
    • Domestic relocation is supported
    • This role requires availability to work Monday to Sunday, from 6:00am- 9:00pm
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday)
    • As part of the recruitment process this role requires a National Police Check for final candidates

    About this work area

    We're on the lookout for dedicated and experienced Team Leaders to join our Fulfilment team!
    These are permanent full-time opportunities where you'll be leading and supporting our co-workers, driving everyday operations, and helping create a great customer experience. If you're passionate about togetherness, thrive in a fast-paced environment, and are inspired by working in a values-led organisation, we look forward to seeing your application.

    As Fulfilment Operations Team Leader your responsibilities will include, but are not limited to:
    • Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved.
    • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.
    • Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
    • Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy.
    • Required shift availability of 6:00am – 9:30pm weekdays and alternating weekend shifts (both Saturday and Sunday) per fortnight.



    As an IKEA Team Leader you are or have:
    • 2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances.
    • Previous retail management experience at a big box retailer or multi-site experience.
    • Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders.
    • Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers.
    • Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.
    • Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs.
    • Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement.
    • Passionate about ensuring we meet our customers in the best way and securing excellence in Fulfilment Operations, leading your team with a customer centric mindset.
    • Experience in leading teams in an operational function with proven record of successful leadership delivering both business results and people development.
    • Sound computer literacy and understanding of Microsoft Office suite/apps.
    • Exceptional communication skills, you can build relationships, collaborate and effectively influence and manage key stakeholders.
    • A forward thinker who works calmly under pressure, capable of making agile decisions and problem solving.
    • Comfortable working a mix of strategic, tactical, and operational tasks. You can manage high-volumes and enjoy working in a fast paced, vibrant, and changing omnichannel environment.
    • Good self-awareness and have a safety mindset, leading yourself and others, to provide a safe working environment, whilst delivering results.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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