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Ikea member of staff helping customers use touch screen
Srečevanje in razumevanje kupcev

Customer Service II (Full Time, 34-40 hrs/wk)

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  • Charlotte, North Carolina, United States
  • Odnosi s kupci
  • Polni delovni čas

Opis delovnega mesta

  • ID delovnega mesta: 325858

  • Datum objave: 12/01/2026

    • Why we will love you

    You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
    • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
    • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
    • Builds emotional connections through meaningful and empathetic interactions with customers.
    • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
    • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

    Apply now!

    JOB TYPE – Permanent, Full Time
    BENEFITS ELIGIBLE? Full
    HOURS – 34-40 hours/wk.
    Shift: Retail Environment must be able to work nights & weekends.

    The hourly pay range for this position is $17.58- $24.83

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment

    QUALIFICATIONS

    • 1 year sales or customer service experience preferred
    • High School Diploma or equivalent
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