Skip to main content
Five people sitting around a table smiling and laughing
Proizvodnja in dobavna veriga

Fulfilment Operations Manager

Prijavi se
  • Auckland (Māngere), Auckland, New Zealand
  • Logistika in dobavna veriga
  • Polni delovni čas

Opis delovnega mesta

  • ID delovnega mesta: 323354

  • Datum objave: 03/02/2026

    • What you need to know

    • This role is permanent full time, and the minimum guaranteed paid hours are 37.5 per week.
    • The internal job title for this role is Fulfilment Operations Manager
    • The Hiring Manager is Jan Vanderstappen – Fulfilment Manager
    • The work location for this role is IKEA Sylvia Park and External Warehouse in Māngere.
    • This role requires availability to work across a rotating roster, including day, evening, and weekend shifts. Our store operates 7 days a week.
    • Final candidates will undergo a Ministry of Justice (MOJ) check.
    • The salary range for this position is $112,250 - $132,000 gross New Zealand dollar

    Who you are

    As Fulfilment Operations Manager, you have:
    • A Sound understanding of Customer Fulfilment performance monitoring and influencing factors.
    • Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.
    • Previous experience demonstrating strong leadership skills and the initiative to coach diverse teams.
    • An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.
    • Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.
    • Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
    • The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work.
    • The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.

    To be considered for this role, experience in the following is essential:
    • University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management.
    • 2-4 years’ working experience in leading people and/or management position (preferable in distribution, retail, logistics or similar) with a proven record of successful strategic leadership delivering both business result and people development.
    • Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into action plans.
    • Effective communication and leadership abilities, with a demonstrated capacity to lead co-workers and team leaders, set clear priorities, delegate tasks effectively, and provide constructive feedback when performance managing.
    • Cultural competency and the ability to integrate equality, diversity, and inclusion practices within a workplace.

    About this work area

    Fulfilment operations department secure and execute the excellence in end-to-end operation with a unit including inbound, in-house replenishment, picking and service execution.

    As Fulfilment Operations Manager your responsibilities will include, but are not limited to:
    • Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
    • Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.
    • Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
    • Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
    • Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
    • Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.








Privaji se

Podobna delovna mesta

Fulfilment Operations Team Leader

Auckland (Sylvia Park), Auckland, New Zealand Logistika in dobavna veriga Regular