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Ikea member of staff helping customers use touch screen
Srečevanje in razumevanje kupcev

Retail Customer Service Associate

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  • Charlotte, Severna Karolina
  • Odnosi s kupci

Opis delovnega mesta

  • ID delovnega mesta: 346722

  • Datum objave: 28/05/2026

    • Why we will love you

    You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself!

    What you'll be doing day to day

    • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
    • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
    • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
    • Builds emotional connections through meaningful and empathetic interactions with customers.
    • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
    • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
    • Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
    • Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Apply now!

    JOB TYPE - Permanent, Part-time
    JOB LOCATION - IKEA Charlotte, NC
    BENEFITS ELIGIBLE? Yes
    HOURS - 12-20 hours per week. Must have complete open working availability Mondays to Sundays between the hours of 9:00AM to 10:30PM.

    The hourly pay range for this role is $17.58 - $24.83

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (Must work minimum of 20 hours per week)
    A fun and inclusive work environment!

    ** Thank you for your interest in applying for this role. The successful candidate will be required to complete a background check as a condition of employment for this role.

    Qualifications

    '- 2-3 years of retail customer service experience
    - Physical demands: lifting, pushing and pulling up to 50lbs.
    - HS Diploma or equivalent
    The starting rate/ salary for this position ranges from 17.58 USD to 24.83 USD and will be based on relevant work experience.
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