Executive, Tenant Management at MyTOWN Shopping Centre

MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer experience with a vibrant mix of retailers.
MyTOWN Shopping Centre is developed jointly by Boustead Holdings Berhad and Ikano Pte. Ltd. For more information, log on to http://www.mytownkl.com.my/

PURPOSE OF THE JOB

Senior Executive - Tenant Management is responsible to secure sustainable sales and growth of income for MyTOWN Shopping Centre by ensuring full collection of tenant monthly sales reports, sales analysis, and formulation of improvement plans. To monitor and upkeep all documents and information of the tenants and the necessary correspondence, as well as building long-term relationships between the Tenant and Landlord.

RESPONSIBILITIES OF THE JOB

1. Manage day-to-day business relationship with the partners and tenants includes operational issues;
2. Acts as first contact support for the shopping Centre to achieve prompt response on tenants’ enquiries, feedback & complaints, and escalate it to other related departments for resolution;
3. Establish and maintain comprehensive and updated Tenants’ database and filing system for all tenants (ie. Sales information, licences, insurances, agreement and other correspondences);
4. Responsible for the collection and system update of Tenant monthly sales report (average submission rate: 95%) and yearly audited sales report;
5. Monitor the tenant sales to ensure achieving the budgeted forecast sales;
6. Perform tenant sales performance analysis & report and to provide valuable insights to the Centre Management Team and Service Office;
7. Transform the analysis (sales data) into marketing strategy and to improve the business;
8. Collaborate with other departments for improvement of tenant sales as and when necessary;
9. Draft memo, circular and approval letter related to tenants for the department;
10. Support Operations in the event tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants;
11. Assist in organizing tenant briefing, tenant meeting, tenant training and tenant engagement events.
12. Any other ad-hoc assignment assigned by the Management

Qualifications

• Certificate or Advance/ Diploma in Real Estate, Marketing, Business or ither related fields.
• Minimum 2-3 years’ experience in Shopping Centre Management / Leasing / Tenant Coordination.

Motivation

• Passionate about growing business and people together
• Enjoy meeting customers and helping customers by providing effective solutions
• Strong sense of achievement in change management
• A desire for continuous improvement
• A desire for keeping everything organised and structured

Knowledge

• 2-3 years of experience in Leasing Administration within a shopping centre environment;
• Strong communication, presentation and time management skills;
• Knowledge of Property Management or Tenancy agreements;
• Basic understanding of operations and technical systems related to tenants;
• Strong Interpersonal skills to build rapport and relationship with tenants and partners;
• Ability to perform job duties with attention to detail, speed and efficiency;
• Ability to manage task simultaneously, prioritize tasks and monitor progress to ensure timely delivery;
• Capable to prepare and coordinate all leasing related materials for the events and conference participation relates to the shopping centre;
• Effective and eloquent communicator and possess good verbal and written proficiency in English and a second language ie. Chinese and /or Bahasa Malaysia;
• Proficient with MS Office and other office applications.

Capabilities

•    Teamwork & Togetherness: Collaborate with colleagues, across departments and functions. Contribute to a positive and inclusive climate. Recognise the value of people with different skills, cultures, and backgrounds. Support and help colleagues.

•     Passion & Commitment: Enthusiastic and result-driven, one who has a give-their-best attitude. Focus on what adds value for the customers. Follow through on commitments. Adapt to a changing environment.

•    Common Sense & Simplicity: Curious to learn and try new things and inspires other to do the same. Communicate clearly and effectively. Take responsibility to understand expectations and goals for my role. Take responsibility to understand the direction of my organisation.

•    Daring to be Different: Thinks out-of-the-box. Challenge existing ways of doing things. Take responsibility to contribute to marketing objectives and business goals. Take initiatives and try new ideas without fear to failure. Use mistakes as opportunities for development and improvement.

•    Integrity: Accountable and honest. Open to giving and receiving feedback. Establish trustful relationships. Show empathy towards others.

•    Leadership by Example: Show MyTOWNKL values through behaviours and actions. Open, straightforward, and reliable with others. Handle challenging situations and make decisions using MyTOWNKL values for guidance. Take responsibility for own actions and mistakes.