Service Operations Specialist

IKEA's vision is to create a better everyday life for the majority of people. We do this by offering a wide range of well-designed, functional home products at such low prices that as many people as possible have access to them.

We are determined to bring a little bit of Sweden to Mexico.

Purpose of the job:

• Responsible to secure the service execution is done at the right time, with right quality and to the lowest possible cost.
• Monitoring the daily operations of the vendors.
• Perform manual tracking numbers on the vendor system to be able to process the services until the vendor is fully integrated into our system.
• Support the stores and other business units to meet the client requirements related to the IKEA services offer.

Responsibilities of the job:

• Run daily reports for internal or external use.
• Answer to client requests with a sense of urgency.
• Oversee all field operations when needed.
• Daily follow up with vendors of service orders (parcel, truck, assembly, returns, additional services, B2B, time slots) to ensure the fulfilment of the services.
• Daily follow up on special orders and work closely with internal areas of B2B and planning hub to ensure the proper fulfilment of the services.
• Optimise processes to ensure continuous improvements on the services.
• Schedule monthly meetings with TSP to provide feedback.
• Work closely with the IKEA store CR team, MCDC Outbound team and Customer Contact Centre to provide solutions and promote a work team environment focus on customer experience.

Motivation:

• The IKEA values truly reflect personal values.
• A desire to contribute to a positive shopping experience for our customers by organizing the services in such a way that the right quality and/or quantity is delivered at the right time.
• Must have initiative to solve problems and propose improvements on the everyday work.
• Passion for logistics and working in a fast paced, constantly changing retail environment.
• Strong verbal and written communication skills.

Knowledge:

• Advanced MS Excel software knowledge.
• Good analytical and follow up skills.
• Ability to understand, process and summarize large amounts of data in a simple way.
• Relevant experience in transportation and Services sourcing and operations.
• General knowledge of supply chains and logistics demands and processes.
• Experience dealing with external business partners.
• Previous involvement in warehousing a plus.
• Ability to work independently and in a team environment.
• Know, understand, and integrate the eight IKEA Key Values in my interaction with the store and service office teams as well as other stakeholders.

Capabilities:

• Leading
• Focus in costumer
• Interacting and presenting
• Analysing and interpreting
• Negotiating 
• Improving

This position is based in Mexico City (Oceanía) and offers a rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective.

Because here opportunities arise and growth follows.

If you are interested to be part of our team please apply here!

https://www.ikea.com/mx/es/