Jobb-ID: 267077

Dato lagt ut: 12/12/2024

Why we will love you
• Minimum 3 years of experience in a sales roles or equivalent
• Minimum 2 years of experience of coaching and training
• Experience working in a Call Center customer behavior across channels
• Experience in training, facilitation and coaching techniques – influencing without authority
• Experience in selling techniques, call center service processes, and associated computer systems
• Expert knowledge of relevant internal as well as external sales and service processes
• Strong knowledge about relevant systems and tools

JOB TYPE: Permanent, Full-time
BENEFITS ELIGIBLE: Yes
Hybrid workplace: Minimum of 1 day in Office
The payband for the role is $21.07-$30.03. The offer band for the position is $21.07-$24.23 with benefits
Starting date is February 10, 2025

"Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role."
What you'll be doing day to day
Secure excellent competence level among Sales Generalists in relation to General Inquiries by keeping them well supported, informed, trained, and ensuring excellent knowledge availability.
• Drive performance optimization within the General Inquiries team to maximize customer satisfaction and business growth
• Share knowledge, news and ways of working connected to the area of expertise to enable Sales Generalists to always have a commercial mindset and secure a great call center customer experience, thus building trust in the IKEA brand
• Evaluate skill performance within the the General Inquiries Team, suggest improvement areas and via Call Center Team Leaders enable Sales Generalists to work on potentials and build on strengths, thus contributing to reaching individual and team goals
• Carry out local learning delivery, as well as review and validate the content of learning in order to secure local relevance and a high level of competence among Sales Generalist
• Collaborate with multiple call center team members in various capacity to provide feedback on processes and influence process changes and initiatives within the call center
• Gather information and disseminate to Sales Generalists to ensure customers are served in the best way positions.
• Regularly provide customer support directly to the customer (through all remote channels including live video calls) to develop and keep own expertise up to date as well as to maintain customer focus and communication skills
Our team within IKEA
We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.
Apply now!
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount  
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment
QUALIFICATIONS
• Minimum 3 years of experience in a sales roles or equivalent
• Minimum 2 years of experience of coaching and training
• Experience working in a Call Center customer behavior across channels
• Experience in training, facilitation and coaching techniques – influencing without authority
• Experience in selling techniques, call center service processes, and associated computer systems
• Expert knowledge of relevant internal as well as external sales and service processes
• Strong knowledge about relevant systems and tools
• Strong understanding of how processes in an omnichannel environment impact ways of working in the RCMP

If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.