ID dell'offerta: 263143

Data della pubblicazione: 02/11/2024

Who you are

• You have a passion for IKEA products and be ambassador for the IKEA values. ​
• You have knowledge of safety, Quality and Customer focused. You have strong drive to improve Product Quality. ​
• You are self-motivated with the ability to prioritize and be able to work independently. ​
• You have knowledge of store operations. ​
• You have knowledge of IKEA products/range and supply chain. ​
• You have an understanding of what quality and safety means and of how quality and safety issues affect the IKEA Brand. ​
• You are analytical and strategic thinker. ​
• You have strong problem-solving approach that is clear and easily implemented, whilst keeping in mind sustainability and cost consciousness. ​
• You have good presentation skills. ​
• You have excellent networking, influencing and communication skills. ​
• You have ability to solve problems or find new ways of working by identifying better solutions and/or ideas.​

Your responsibilities

• Create Quality awareness in the store – Communicate Corrective Actions, Q-News and other relevant information concerning Product Quality in the Store. Educate co-workers on what Quality is and how to detect and report quality issues. Provide feedback to all in-store quality reports raised by co-workers and communicate the Corrective Actions achieved through raising Q-Alarms.​
• Work proactively across functions to increase Customer satisfaction and reduce Customer returns.​
• Work closely with Customer Relations (after sales and contact center) to secure exchange and returns code accuracy.​
• Handle customer quality concerns and returns by doing the initial inspection, providing feedback and - if necessary - securinghe inspected product until further action instructed.​
• Communicate and secure the implementation of routines related to Quality work.​
• Analyse Quality KPI performance in the store. Prioritise and initiate actions to improve.​
• Block and report goods that have potential quality problems by issuing and creating store quality reports (SQR's) in CASY.​
• Provide the Q-Store with the customer and co-worker feedback on reported and potential product quality issues.​
• Block goods according to Safety and Sales stop routines, report quantity through QSRs, carry out and follow-up actions requested by IoS and QSC. Ensure that sales stopped articles that are in transit (via DC and DD) are monitored, blocked and inspected on receiving.​
• Execute claim actions, once they are decided (As-Is, scrap, return or repair) following social and environmental policies, routines and laws when disposing of goods. Monthly check and verification of CASY quality credits received.​
• Document every reported quality problem in the Support Store Report list and ensure that all administrative requirements are fulfilled in order to maintain inventory accuracy by working closely with in-store SSS team.

Our team within IKEA

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Questions and support? Let's connect!

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We appreciate your application. Kindly submit your application as soon as possible. We aim to conduct interview from XX APR based on our target on-boarding date which is Xst of XXX 2020. Regardless closing date of this job post, interview is going to proceed sequentially

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