Product Specialist |ServiceNow |ITSM, ITAM, ITOM| Enabling Functions 

We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question and want to make a difference. If that sounds like you, come and join us. Together we can do great things! 

About the job 

As a Digital Product Specialist, you have knowledge of ServiceNow, specifically in ITSM, ITOM, ITAM modules, and a key focus on Service Portfolio Management and frameworks such as CSDM and SLM. Your analytical expertise will translate strategic goals into actionable, tactical agendas within the organization's capability framework. You will be part of the Digital Product Team of Service Management & Operations, consisting of IT Practice Leaders, Business Analysts and Digital Product Leader(s). Together with the Digital Product Leader you are at the heart of this journey, contributing to enable processes through the product vision and roadmap.  

By working closely with our SM&O network and stakeholders across Inter IKEA Group directly, you will be heavily contributing to our objectives in our complex and dynamic IT Landscape. 

As a Digital Product Specialist, you will be accountable for: 

• Setting the development agenda, by performing analyses, managing communication and expectations with the core businesses. Championing the Digital Product Team assignments on a tactical level, connected to e.g. Product Roadmap, capacity, architecture blueprint, timelines, etc. 

• Participate in tactical and operational governance meetings, such as architecture forums, collaborating with e.g. Enterprise Architects, Solution Architects. 

• Participate and contribute to the development of Product roadmap, SM&O business capability model, Inter Ikea Product Management common framework and Information Management, for the purpose of portfolio activities 

• Facilitating capability development and consistency across the IKEA organization and cooperating with Franchisees. Monitors the determined continuous improvement and innovation, to ensure compliance with the organization Strategy and Architectural blueprint  

• Overseeing end-to-end IT processes, maintaining a holistic view of IKEA's operations.  

• Supporting digital integration within Inter IKEA by combining core business processes, people, data, and technology.  

• Supporting and understanding the Technology Operating Model, Service Portfolio Management, CSDM modelling and SLM frameworks to enable the IT Practice Leaders to contribute to seamless business movements.  

• Monitoring & reporting on capacity planning connected to the business objectives and key results.  

About you 

To thrive in this role, you should bring proven experience as a Digital Product Specialist or in a similar role, possessing strong analytical skills capable of managing capacity. You will be supporting your colleagues towards clearly defined objectives in Service Management & Operations, with a keen desire to ensure excellent end-user experiences.  

You will be engaged in capability development within our centralized digital product team, analysing complex IT landscapes and deriving insights supported by solid technology understanding to drive continuous development.  

We are seeking a detail-oriented and pragmatic specialist of ServiceNow with strong willpower—someone curious and capable of building trustful relations between the service management community and stakeholders. It is vital that you have the credibility and track record of achieving set goals, combined with the energetic and supportive nature needed for IT and digital organizational activities.  

You should possess a good understanding of current technologies, global trends, and recognize their potential impacts on IKEA. Your solid knowledge of IT governance frameworks should be apparent, demonstrating expertise with clarity and effective communication. Ideally, your experience spans dynamic and flexible environments with vast geographical coverage.  

Your appreciation for home furnishing should shine through, enjoying purposeful business development by nurturing constructive relations with colleagues, stakeholders, and partners. You are appreciated for a collaborative spirit, showcasing expertise with a focus on technology and people, creating impactful and inspiring results across functions and reporting lines.  

As a person you enjoy working at a high pace with many international stakeholders, taking key decisions as a true leader that will protect our users and result in an outstanding impact for IKEA.  

To be successful in this role, the following knowledge, skills and experiences would be valuable: 

• Experience in digital product management or product ownership, ideally within ITSM, ITOM, or ITAM domains in a global enterprise environment. 

• Experience of working in agile/iterative development teams and with agile development practices.  

• Proven leadership in product vision, strategy, and lifecycle management (discovery, delivery, continuous improvement). 

• Experience working in a complex, global IT operations environment, balancing business needs, user experience, and technology feasibility. 

• Strong experience with stakeholder engagement and alignment — acting as a bridge between business leaders, enterprise architects, and end-users. 

• Experience of data-driven approach to decision making based on hard and soft data. Demonstrable experience in conducting quantitative and qualitative analysis. 

About the area 

Inter IKEA Group is organized into three core businesses - Range, Supply and Retail Concept - and five enabling functions. Together we contribute to the success of IKEA and share responsibility for the franchise offer. 
 
The enabling functions lead key common activities in networks across Inter IKEA Group, as well as cover specific needs for the core businesses. The five Enabling functions are Operations Management, Business Performance & Support, Communication, Sustainability and People & Culture. 

At IKEA, our vision is to create a better everyday life for the many people. In Service Management & Operations (SM&O), we bring this vision to life by ensuring IT services are simple, reliable, and proactive — empowering every co-worker to focus on what matters most. 

This role is full-time (40-hours per week) and based in Delft or Malmö.  This role sits in the Service Management & Operations organisation and reports to the Digital Product Manager. 

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Even if your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people’s different perspectives, backgrounds, and personalities make us better at understanding our customers dreams and needs. At IKEA, we’re all on the same project.  
  
If you have a special need that requires accommodation in the recruitment process, just let us know.  

Interested? Submit your CV and let us know why you would be a good fit for this role, in English, by 14th January, 2026.