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Network and Hardware Support Specialist-Service Office

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Zenata, Morocco IT és digitalis megoldások Teljes munkaidő
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Állás azonosítója: REF466G

Publikálás dátuma: 23/10/2023

Company description

3 countries - Kuwait, Jordan, and Morocco, 
1700 employees, 
30+ nationalities,
serving millions of customers every year to create a better everyday life for the many people.

This is us in IKEA Al-Homaizi Limited.

Our keywords are Home, People, Happiness, Development, Leadership,  Diversity, and Passion.

Join us to bridge your dreams and unique ideas within an organization that believes in People.

Job description


Provide all required support, maintenance, and configuration for Hardware, network, systems, software, servers, infrastructure including equipment and mobile devices.



Your tasks will include:

  1. Assist in maintaining systems’ security, integrity, and accuracy of the data on our IT systems.
  2. Maintain and update accurate records and documentation, including Hardware assets and software licenses.
  3. Ensure that Software Licenses are renewed and up to date.
  4. Perform project-related tasks within an agreed timescale.
  5. Promote and communicate the company's computer usage policy, reporting breaches to IT Manager.
  6. Maintain a high level of confidentiality.


  1. Ensure 100% Network availability for smooth operations. This includes all CISCO networking equipment: Core switch, Edge Switch, Routers, Firewall, IronPort Spam Controller, Wireless access points.
  2. Design of LAN, WAN which includes the creation and distribution of VLAN.
  3. Responsible for internal and external network security.
  4. Maintenance of certain network servers: file server, Domain servers, Exchange server, ISA server, Wireless Controller Server, Cisco Works, etc.
  5. Analysis and concentrate on the network design, troubleshooting and/or debugging network-related problems.
  6. Active directory handling, managing group policies etc.
  7. Handling all INTER-IKEA network related issues (Ikea inside, Ikea Toolbox, Piafacs, Casy etc.)
  8. Ensure all backups are done within the agreed time frames in order to avoid any data loss.



  1. Ensure 100% availability of hardware services.
  2. New hardware installation and maintenance.
  3. Document the hardware maintenance and create/maintain related procedures.
  4. To provide "help desk" service to co-workers. This includes Installation & troubleshooting of all business equipment.
  5. Install new products after ensuring the safety and security procedures.
  6. To maintain inventories for Laptops, computers, floppies, CDs, printers, scanners and consumables.
  7. Under supervision, provide servers back up and restore database servers.
  8. Research and study new hardware to benefit business.
  9. Support and maintain the IPTV system and the IP telephone system.


Your knowledge, skills and experience include:

  1. Bachelor’s in computer science or equivalent, and/or relevant IT qualifications.
  2. 3 - 5 years’ experience in IT, including Networking and Server administration of IP Networking, Firewalls, Routers, Wi-Fi, VPN, WAN, DNS, DHCP, administration and deployment of Windows Server, Active Directory and knowledge of Exchange Servers.
  3. CCNA/MCSC or above, and/or any equivalent Network related certification·
  4. Excellent communication and presentation skills at/to all levels.
  5. Excellent planning and problem-solving skills with a logical, methodical approach. This includes proper and easy to understand and retrieve documentation.
  6. Able to work both as a part of a team or on own initiative.
  7. Fluent in business and conversational English (Arabic is a plus).
  8. Innovative & Creative Thinking.

More Information

A few more details for you
This position is full-time and is located in Kuwait. 

Please send your  CV – in English by Thursday 15 Nov. 2018 and tell us why you would be a good fit for this role.

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