Excellent understanding of IKEA payment and refund processes.
Experience of problem solving and conflict handling techniques.
Customer-focused mindset.
Good understanding of all CCC performance KPIs and broader Customer Experience related metrics.
Broad knowledge on national regulation and legislation related to payment processes.
Broad knowledge of payment methodologies, compliances and industry standards.
Strong ability to analyse data related to customer payment and refund experience and turn into actionable insights.
Good communication and presentation skills.
Ability to bring problems to a resolution independently and within a close team.
Ability to comply with the external legal framework and follow internal rules/instructions.
Good attention to details by being persistent, structured and accurate.
Good strategic, tactical and operational thinking.
Great numerical and analytical skills.
Ability to understand the complexity of IKEA business and the role of Commercial as an integrated part of the business

2 ofertas de empleo - Samut Prakan