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Conocer y comprender a los clientes

Kesätyö, IKEA Vantaa

Solicita empleo
  • Vantaa, Etelä-Suomen Lääni, Finland
  • Ventas y Comercial
  • Jornada a tiempo parcial

Descripción del trabajo

  • ID de la oferta: 326430

  • Fecha de publicación: 19/01/2026

    • Why we will love you

    We are looking for energetic and self-motivated co-workers to our store for the summer and even for permanent positions. With us, you will be part of a team where every day is different and where you have the opportunity to create a better everyday life for our customers – quite literally.

    What does that mean in practice? It could be helping a customer find the right-sized shelf, ensuring the store is clean and inviting, or serving delicious meatballs in our restaurant. Every task is important to us.

    You are a team player by nature, who takes initiative and helps colleagues across departments, whether it's advising a customer or picking orders. You believe that the best solutions are created together. You want to learn new things and know that the best way to do that is by doing. That's why you dare to take responsibility and try boldly, and you are not afraid of mistakes, as they are just opportunities to learn.
    For us, the most important thing is not what you already know, but your genuine desire to try and develop together with us.
    You will do well in our tasks as long as you have a good command of Finnish or English.

    Did you recognize yourself? Great! Next, familiarize yourself with the available job positions and submit your application according to the instructions.

    What you'll be doing day to day

    IKEA stores offer a variety of job positions in different sales, customer service, and restaurant departments, as well as in logistics. In each department, you will perform responsible tasks when meeting our customers in various customer service situations and work to strengthen the overall sales of the store. The customer is your number one priority, and with your actions, you ensure that our customer service and customer satisfaction are top-notch. Your goal is to create a positive shopping experience for customers in all customer situations so that they return to shop again and again.


    ️ SALES:
    As a sales co-worker, you will work on a variety of tasks either in the upstairs furniture showroom, the downstairs home accessories area, or the self-serve warehouse.
    • You actively approach and greet customers and identify their needs by asking questions. You recommend and design the best home furnishing solutions and services for their needs.
    • You prepare sales areas and ensure that products are always available. You maintain your department to keep it always clean and attractive to our customers.


    ️ IKEA FOOD:
    In the IKEA Food team, you will work either in the Customer Restaurant kitchen, the dining area and/or dishwashing, or in the Bistro & Swedish Food Market.
    • Customer Restaurant kitchen, where we prepare tasty and high-quality dishes, display products, and summer buffet items for our customers.
    • In the Customer Restaurant cashier and dishwashing team, you will work at the cashier and in the dining area, serving customers with a cheerful attitude and ensuring they can dine at a clean table. Dishwashing ensures that clean utensils and dishes are always available for our customers.
    • In the downstairs Bistro & Swedish Food Market, your task is to offer, among other things, delicious hot dogs and tasty soft serve for quick enjoyment or to take away before heading home. Customer satisfaction is our top priority. At the Swedish Food Market, customers can taste products and buy home items such as the IKEA classic meatballs and lingonberry jam!

    In the cheerful IKEA Food team, together with others, you will ensure that our customers leave satisfied and that our products are of high quality and attractive. In all IKEA Food tasks, you need a valid hygiene passport.


    CUSTOMER SERVICE:
    In customer service, you will work on a variety of tasks at the exchange and return point, cash line, entrance hall, children's play area, or trolley service, offering top-quality customer service in every customer encounter.
    • At the exchange and return point, you help customers with product exchanges and returns, handle product-related complaints and spare parts issues, and guide customers on loyalty programs and financing questions. You also need experience in cashier work in this department.
    • In the children's play area, you ensure that children are comfortable and safe while spending time with us, allowing parents to have a peaceful shopping experience in our store. Experience in leading or coaching hobby groups, for example, will help you in this job.
    • As a cashier, you ensure a smooth transaction and a positive shopping experience at the cash line. In this job, you need a cheerful attitude and precision. You have a genuine desire to serve customers. As a cashier, you also work shifts in the entrance hall.
    • In the entrance hall, you greet and guide all our customers cheerfully. You also help customers with their purchases and monitor the customer flow in the hall.
    • In trolley service, you ensure that shopping carts and other shopping aids are available where our customers need them. You help customers cheerfully by greeting them and offering loading assistance. The work is physical and requires good fitness.


    LOGISTICS:
    In logistics tasks, you will play a key role in creating a positive customer experience by ensuring the best possible product availability for our customers. You will work in a variety of logistics tasks and gain logistics expertise.
    • You take care of product handling (unloading and storing loads, filling sales areas, picking customer orders, packing, and shipping)
    • In logistics teams, work shifts are between 04:00 and 22:00, so please ensure that you can commute to work during these times.
    o Warehouse working hours are from 4:00 to 10:00, tasks include filling sales areas with a forklift and storing loads
    o Replenishment team working hours are from 5:00 to 10:00, tasks include shelving and filling sales areas with pump trucks
    o Picking team working hours are between 8:00 and 22:00. The picking team takes care of picking, packing, and shipping customer orders.

    Forklift driving skills are considered an advantage for warehouse work but are not essential. We provide training for safe forklift operation.

    Our team within IKEA

    Working in IKEA store involves a lot of collaboration between different departments and functions. The workdays are varied and fast-paced, but very rewarding in a great work team! All positions include morning, evening, and weekend shifts, as our stores are open 7 days a week.
    To work with us, you must be at least 16 years old, and for some positions at least 18 years old (logistics, children's play area).
    NOTE! We will open the application for the "Get to Know Working Life and Earn" internship program on Monday, February 16, 2026.

    Apply now!

    We offer permanent and fixed-term contracts with various weekly hours (8-30h/week), and we hope you will enjoy working with us throughout the summer and even longer! The work starts at the latest at the beginning of June, but there are also start dates available earlier in the spring, starting from April. We hope you can work until the end of August or September.

    Does this sound like your summer? Great! Here's how the process goes:

    1) Submit your application by February 8. Fill out the application form carefully and tell us in which positions you see yourself by answering the questions on the application form. Remember to attach your cover letter to your application. We process applications daily.
    2) If you progress to the next stage of recruitment, we will send you an invitation to a personal interview or group recruitment event at the IKEA Vantaa store. Interviews will take place in February and March, and you will receive instructions and an invitation by email.

    We look forward to your application!


    SALARY:
    The basic salary for the position is in accordance with the Collective Agreement for the Trade Sector, which, depending on years of experience, ranges from €11.33 to €15.26 per hour, plus we pay allowances according to the Collective Agreement based on actual working hours. The salary is influenced by previous experience in similar tasks and related education.

    • Example of your possible salary in the IKEA Sales co-worker position. You have worked as a salesperson in the trade sector for 6 months and do not have related education, so your basic salary is the trainee salary of €11.33 per hour.

    • Example of your possible salary in the IKEA Restaurant co-worker position. You have completed a basic degree in Restaurant and Catering and have worked in the restaurant industry for 4 months, so your basic salary corresponds to the 4th-year salary level of €13.83 per hour.

    IKEA, more than a job! ✨

    World needs more people like you. So do we. Come to work with us just as you are.
    Working at IKEA is more than just a job – with us you are part of an equal and diverse working community. A sense of belonging is important to our employees, and team spirit is at the heart of what we do. IKEA offers a variety of career paths and opportunities to develop yourself in roles that are right for you. We give you the opportunity to bring your ideas to the table to help us develop our work, and to create new IKEA success!
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