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Personas, Proyectos y Soporte

Scheduling Specialist - Customer Support Center - 36h

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  • Zaventem, Belgium
  • Recursos Humanos
  • Jornada completa

Descripción del trabajo

  • ID de la oferta: 278995

  • Fecha de publicación: 18/02/2025

    • Who you are
    '- As a person you are passionate about people and their well-being.
    - You understand the impact of optimizing people planning processes for co-workers. This ensures that all IKEA co-workers have a working schedule according to the business needs.
    - You have knowledge about global and country people planning approaches, market and legal requirements and budget management in people planning. You have experience in organizing, storing and maintaining records and information in a confidential way.
    - You know how to work independently, take own initiatives and responsibility to secure business deadlines. You express ideas and opinions effectively in verbal and written communication.
    Your responsibilities
    In this role you will report to the People & Culture Unit Manager.

    You will:

    - Implement people planning strategy at unit level, following principles/guidelines as required. You will do this by analyzing staffing data and people analytics
    - Ensure compliance to IKEA employment standards, legal and union requirements related to people planning in the unit
    - Contribute to the unit’s complete people planning process from forecasting to the execution of the schedule
    - You create draft schedules timely and discuss these with your units managers before publishing them.
    - Collaborate with all stakeholders involved to ensure vacancies are approved with the right contract type based on the business needs and forecast
    - Ensure unit leaders’ awareness and knowledge of the people planning process and their role in it through education, training and support.
    Together as a team
    IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business.
    Apply now!
    At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.
    We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

    In addition to a competitive remuneration, we offer:

    - Eco-vouchers
    - End-of-year bonus, holiday pay and sector premiums
    - An additional allowance if you come by bike
    - Private leasing of an electric bike, we are happy to give you a boost
    - Comprehensive hospitalization insurance
    - A private accidents insurance
    - Pension savings
    - A leave savings plan: choose how you want your late/early hours (before 7h and as of 19h) to be paid out: a supplement on your salary or in holiday hours
    - We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
    - A canteen where you can eat delicious food at very democratic prices
    - IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
    - ONE IKEA Bonus: an additional bonus based on your shop's results
    - IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
    - IKEA staff discount 15% on all your purchases
    - Team outings & staff parties, because togetherness is very important to us
    - A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments

    At IKEA, we believe in a diverse and inclusive workplace, where every individual is respected and valued. Our recruitment process is designed to be inclusive and bias-free, with equal opportunities for every candidate. We therefore encourage all candidates to apply, with their diverse backgrounds, identities and experiences. Our sites are always easily accessible by public transport, a deliberate choice to enable our employees and customers to travel sustainably.


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