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Conocer y comprender a los clientes

Contact Center Co-worker - Avenues Store

Solicita empleo
Kuwait, Kuwait Customer Relations Jornada completa
Informaciones sobre la localización de la oferta

Descripción del trabajo

ID de la oferta: REF460G

Fecha de publicación: 01/12/2023

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices. We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People!


Job description

You have a friendly and personable attitude with the ability to adapt to the different needs of our customers. You possess strong problem solving skills to help create innovative solutions for our customers needs. Each customer is unique and you have the ability to show empathy and resilience with each customer contact. You have excellent computer skills with the ability to learn new software programs. You have excellent written and verbal communication skills.


Qualification

As a Contact Centre Centre Co-Worker, your daily responsibilities will include general customer inquiries, finding solutions for the customer and being the contact for online orders. These inquiries can include investigating complex cases, taking payments, liaising with IKEA Service providers and assessing quality & warranty issues. You will deliver quality customer service across various communication channels including phone, email and social media.

 

By building trusting relationships with our customers you will educate customers on our home furnishing solutions. You will get the opportunity to discover the important role you play in making a positive impact on the customer journey within IKEA.


More Information

TOGETHER AS A TEAM

IKEA is all about people, and the D&A team provide the IKEA home furnishing offer high quality service that exceed customers’ expectations. This will strengthen the IKEA Brand as a high-quality and affordable home furnishing specialist. 

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