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Conocer y comprender a los clientes

Retail Customer Service II

Solicita empleo
Grand Prairie, United States Customer Relations Jornada a tiempo parcial
Informaciones sobre la localización de la oferta

Descripción del trabajo

ID de la oferta: 241136

Fecha de publicación: 10/06/2024

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Apply now!

JOB TYPE – Permanent, Part Time
BENEFITS ELIGIBLE? Yes
HOURS – 20-34 Hours/Week; Weekend Availability Required

The pay range for this role is $16.90 - $21.70

Whether you're part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.

QUALIFICATIONS

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent
Solicita empleo