ID de la oferta: 260079

Fecha de publicación: 06/10/2024

Who you are

• You are passionate about customers and act to ensure a positive shopping experience.
• You have the IKEA values truly reflect personal values.
• You have passionate about leading business through people.
• You have ability to priorities and organise work and the work of others in order to make the most efficient use of the time available.
• You have experience of actively meeting customer needs through understanding customers in a service industry
• You have ability to plan staffing needs according to the customer flow
• You have emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with challenging situations)
• You have strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
• You have good analytical skills

Your responsibilities

• You are keeping your areas of responsibility in shape as new.
• You are keeping your work areas efficiently equipped at all times during trading hours.
• You are ensuring co-workers are available and ready to help by putting customers before work tasks.
• You are empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible.
• You always being available to deal positively and quickly with issues raised by customers thereby supporting your co-workers when they cannot resolve a need.
• You are Spending as much of your working time as possible in area of responsibility, supporting and coaching co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.
• You are leading by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimise our customers’ experience in your unit.
• You optimise the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.
• You actively seek, and act on, customer feedback in order to make continuous improvements to our service.
• You understand the importance of accurate stock inventory and coach your team to also have this awareness and work with it in their daily roles.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!