ID de la oferta: 165343

Fecha de publicación: 21/11/2024

Job Requisition ID: 165343 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

Oversee and guide the operations and development of the store fulfilment team with a customer-focused and collaborative approach. Establish the necessary conditions to support growth and ensure that the Regional Customer Fulfilment strategy is effectively implemented within the market’s store fulfilment team. The establishment of new customer meeting points. Responsible for efficient daily operations and an effective distribution network across all IKEA stores, ensuring fulfilment processes run smoothly. Manages standard procedures, planning, execution, monitoring, and continuous improvement of operations and the goods-flow process. Oversees negotiations, compliance with IWAY standards, and legal regulations while promoting collaboration at all levels to minimize costs. Matrix to Store ISL managers.

What you will do

• Contribute to securing that the IKEA store teams and processes are functioning as per the prerequisites defined in the Store operating procedures and in line with the IKEA 7 steps of Customer Fulfilment Strategies there by securing efficient in and out bound in the stores logistics operations to optimize range and space for customer fulfilment. Matrix to Store ISL managers.
• Follow up and Improve on the store’s Logistics performance with scheduled monthly matrix meeting with the store’s ISL managers to analyse the stores KPI performance & ensure they are delivered as per the agreed clear & qualified goals for each store.
• Establish the processes for each store that there are efficient customer fulfillment routines that emphases on securing a safe working environment for the Good Flow team by working with the SOP for Goods Handling checklist, SEC CHECK document & conducting periodic audit on the grey racking in the Self-serve & Full serve area in the store.
• Support and review with the Expansion/Logistics strategy by organizing that the Instore logistic prerequisites are delivered in a timely manner as per the expansion project time plan for new store openings.
• Contribute with the Store Establishment process for Retail Logistics for the new store build-up and ensure they are met as per the checklist for each of the establishment process during the project phase along with securing the Commitments & Mandatories are followed as per IKEA guidelines.
• Monitor, support and communicate with the new store’s ISL teams with training on store operating procedures in order to secure competency within the in-store logistics department.

Required skills to be successful

• Excellent communication and interpersonal skills
• Strategic, analytical, and tactical abilities
• Strong customer focus
• Proven leadership abilities and lead by example
• Ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors.
• High level of mathematical understanding
• High ability to spot future trends in terms of range and styles.

What equips you for the role

• Must have minimum 3 years’ experience in the running of an IKEA Concept Store in the capacity of In-store Logistics Manager.
• Must have excellent knowledge of ISL 7 steps and operational knowledge of a running store working methods within a Commercial Team.
• Must have good knowledge of MHE & Self-Serve Full Serve Racking layout.
• Project Management experience from build-up of previous IKEA projects an advantage.
• Desirable to have detailed know how of the IKEA Concept and the IKEA Range in order to implement the IKEA Concept and maximise Commercial benefits to the organisation.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.