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Conocer y comprender a los clientes

Shopkeeper

Solicita empleo
Bucharest, Romania Ventas y Comercial Jornada completa
Informaciones sobre la localización de la oferta

Descripción del trabajo

ID de la oferta: 223284

Fecha de publicación: 30/05/2024

Who you are

Passionate & committed to driven business growth?
We are welcoming applications for Shopkeeper position at IKEA Romania – Băneasa Store

Do you have a true passion for welcoming guests into our store?
Do you have a proven track record of sustainable business growth?
Are you committed to improving the lives of our co-workers?

Requirements:

Self-reliant and motivated with a proven ability to work as part of a larger team
Experience of actively selling through understanding your customers and their needs
Ability to prioritise and organise work and the work of others
Confident in communicating and managing/ leading others
Experience of setting action plans, as well as setting and following up on goals
Considered decision-maker, proven problem-solving ability
Good analytical skills
You are able to communicate fluently in Romanian and English

A day in your life with us

Purpose of the job:
Optimising sales in the store by leading and inspiring the team, using knowledge of our range, local market and customers. Using the IKEA tools and expertise of the team to enable the IKEA mechanical sales system to work efficiently and ensure the continued success of the IKEA Concept.

Responsibilities:

Ensure that the shop is in shape as new with fully stocked sales spaces at all times throughout the day and that co-workers are ready and available to help customers buy.
Spend most of the working time on the shop floor, listen and learn from the customers.
Presenting the products to reflect the width and depth of the IKEA range in order to satisfy and inspire the different home furnishing tastes of our visitors.
Ensuring the IKEA merchandising basics and mechanical sales system are in place and functioning efficiently. Co-workers are available and actively offer assistance when customers need help and support.
Delivering a commercial action plan for the range by working with matrix to understand the range priorities and local/national commercial opportunities, basing on the agreed goals and KPIs.
Creating an environment of trust by encouraging frank, constructive, honest, two-way feedback with the team and other colleagues.
Securing the training of co-workers in order to have a competent, commercially focused team that can support the selling process. Having in place a living succession plan.
Delivering on agreed goals and KPIs by:
- working with the team on our weekly and monthly sales targets
- commercially driving sales through the short-term and long-term action plans
- analysing KPIs and working with the team to create meaningful actions to achieve agreed goals
- controlling costs through working in a lean, simple and cost-conscious way using best practise and encouraging the team to discover more effective ways of working.

Our team within Ikea

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!







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