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Production & Supply chain

Installation Supervisor - IKEA Home Services

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  • Charlotte, North Carolina, United States
  • Production
  • Full time

Job Description

  • Job ID: 316941

  • Date posted: 11/12/2025

    • Why we will love you

    • HS Diploma, GED, or equivalent preferred
    • 3-5 years of finish carpentry, other carpentry, or kitchen installation experience
    • Minimum of 2 years in a lead installation/foreman role
    • Previous leadership/supervisory experience
    • Project management experience
    • Must have a valid driver's license, current auto insurance and reliable transportation

    Requirements
    • Be able to lift 50lbs or more frequently (over 46% of the day)
    • Travel is required for this role. Travel time is 4-5 days per week on average

    JOB TYPE: Permanent, Full-time
    BENEFITS ELIGIBLE: Yes
    Salary Range: $57,554.00-$83,286.00
    Candidates located in or near Charlotte, NC, Atlanta, GA, Pittsburg, PA, or Huntsville, AL are encouraged to apply

    "Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role."

    What you'll be doing day to day

    The Installation Supervisor supports the on-site Installation team. This position oversees the customer interface and supports plans for the assembling and installation of products in a customer's home. The Supervisor remotely manages a team of on-site Measurement Technicians, Assembly Technicians, and Installation Technicians to partner in the creation of a customer's dream solution in the customer's home through a respectful approach, delivering a positive IKEA experience.

    • Supervises and directs the daily operations of the Installation team. Ensures that the teams efficiently perform and complete the product installation according to directions and consistent with IKEA standards, including ensuring the jobsite is maintained in an organized and orderly fashion.
    • Addresses and resolves customer and co-worker concerns, demonstrates empathy, and reinforces the IKEA values and IKEA Home Services Concept
    • Hires, onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers. Creates individual development plans to secure succession. Manages resource planning, coworker relations issues and performance and delegates responsibilities.
    • Contributes to the IKEA commercial priorities for installation sales programs within an assigned district area to ensure the achievement of sales, margin, close rate, and profitability goals.
    • Audits on Referral Partner performance and installation quality. Delivers recommendations based on deep understanding of performance metrics and industry forces to Regional Manager.
    • Creates and facilitates constructive operational relationships with a sub-region of IKEA stores, utilizing the matrix relationship with the sales and customer focused teams. Generates presentations, coaching methods, and communication for IKEA Home Services offerings, both remotely and through onsite meetings with IKEA store teams.

    Together as a team

    We are meeting our customers at the home to ensure their vision becomes our vision. Connecting with our customers allows for us to take exact measurements and embolden their vision. This allows for the customer’s creativity to shine through while supporting that vision with IKEA products.

    Apply now!

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment

    Candidates located in or near Charlotte, NC, Atlanta, GA, Pittsburg, PA, or Huntsville, AL are encouraged to apply

    Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role

    QUALIFICATIONS

    QUALIFICATIONS     
    • HS Diploma, GED, or equivalent preferred
    • 5 years of finish carpentry, other carpentry, or kitchen installation experience
    • Minimum of 2 years in a lead installation/foreman role
    • Previous leadership/supervisory experience
    • Project management experience
    • Must have a valid driver's license, current auto insurance and reliable transportation

    Requirements
    • Be able to lift 50lbs or more frequently (over 46% of the day)
    • Travel is required for this role. Travel time is 4-5 days per week on average
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