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Meeting & Understanding Customers

Customer Relations Assistant

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  • Nottingham, Nottinghamshire, United Kingdom
  • Customer Relations
  • Part time

Job Description

  • Job ID: 321952

  • Date posted: 05/12/2025



    • IKEA Nottingham, are excited to welcome new Customer Relations Assistant's to our fantastic team!

    We’re looking for upbeat, quick-thinking Customer Relations Assistants who love turning challenges into great customer experiences. Whether you're helping at the checkouts, processing returns, or guiding customers through flat-pack puzzles, you’ll be the reason they leave with a smile. If you're a natural problem-solver with a passion for people, we’d love to meet you!


    WHAT WE OFFER

    • The Start Date of employment will be: 10th of January 2026
    • Hourly rate of £13.45 per hour.
    • 16 hours weekly working up to 4 days out of 7 and 3 out of 4 weekends.
    • 8 hours, weekend only
    • Working hours are between 9am to 10pm. Evening availability from 5pm is essential.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
    • Free healthy meal option, salad bar, fruit, and hot/cold drinks​

    ...as well so much more!

    Click below for a full list of our benefits:
    https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


    WHAT YOU'LL NEED TO HAVE

    • You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
    • You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
    • You are computer literate and willing to work with technology.
    • The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.


    WHAT YOU'LL BE DOING DAY TO DAY

    • Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
    • You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
    • You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
    • **** Securing the stock, accurate handling of the returned products and stored correctly stock accuracy is adhered to
    • Demonstrate due diligence by ensuring all stock is accurately processed through tills, promptly reporting any discrepancies or issues to peers and leadership.
    • Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
    • This role includes manual handling safely.

    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many.


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend an assessment center interview on the 1st of September.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email me at james.fraser1@ingka.ikea.com and I will be happy to help!












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