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Production & Supply chain

Pick-up Point Team Leader (Voditelj dostavnog centra, m/ž), Zadar

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  • Zadar, Zadarska Zupanija, Croatia
  • Logistics & Supply Chain
  • Full time

Job Description

  • Job ID: 320878

  • Date posted: 15/12/2025

    • Why we will love you

    • You have 2+ years of experience leading people, and you genuinely enjoy developing others and supporting your team to succeed.
    • You understand logistics and warehouse flows, how goods move through the unit, and how this impacts the customer, and you are always looking for ways to improve daily operations.
    • You know how to set clear priorities and organize the team so that time, resources and capacity are used in the most efficient way.
    • You create an open, inclusive and safe working environment, and you motivate your team to deliver great results and an excellent customer experience.
    • You have experience in planning, organizing, goal-setting and follow-up, and you use your analytical and problem-solving skills to handle everyday operational situations.
    • You are confident using Microsoft Office; experience with a warehouse management system is an advantage.
    • You communicate clearly and feel comfortable using both spoken and written English and Croatian.

    What you'll be doing day to day

    • Lead the daily performance of the Service Execution team and secure efficient and safe operations in receiving, handling, staging, preparation for last mile, handover and loading.
    • Take part in attracting and selecting new team members when needed, helping build a diverse, skilled and motivated team for the future.
    • Ensure smooth goods flow from receiving to customer pick-up or handover to the delivery service provider.
    • Take responsibility for capacity planning within the pick-up point (space, equipment, team scheduling) to support commercial goals, productivity and flexibility.
    • Maintain a clean, well-organized and safe working environment, ensuring that co-workers follow health, safety and security standards.
    • Work on reducing product loss and damages by identifying root causes and raising quality awareness in daily operations.
    • Build and maintain professional relationships with external service providers to support efficient and reliable delivery operations.
    • Contribute to cost optimization by sharing insights related to customer expectations, operational performance and opportunities for improvement.

    Apply now!

    The official title of this position in IKEA Croatia is Service Execution Team Leader.

    This position is full-time (40 hours) per week and located in Zadar.

    We are looking forward to receiving your application via this link no later than 24.12.2025.

    Why working in IKEA is so much more than a job

    We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits. Here are just some of them:

    • A place where you can be yourself – We believe in togetherness and teamwork. Your ideas matter, and you’ll grow in a culture that inspires and empowers.
    • We care about your health – Private medical subscription and life insurance, because your well-being comes first.
    • Good food, good support – Meal and transport allowance, free coffee, juices, and fruit.
    • Time to relax – A holiday voucher every year to enjoy your well-earned break.
    • Your effort matters – Salary increases based on performance and a One IKEA Bonus to reward our shared success.
    • A home makeover? – Enjoy special discounts on all IKEA products.
    • Support when you need it – 24/7 access to experts for personal, emotional, legal, or financial advice.
    • Grow with us – Learning opportunities and career paths that let you explore new roles – even in a new country!
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