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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Full Serve hands out co-Worker

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  • Richmond, British Columbia, Canada
  • Customer Relations
  • Part time

Job Description

  • Job ID: 322157

  • Date posted: 05/12/2025

    • Who you are

    • You have at least 6 months of customer service work experience in retail, distribution, or similar environment
    • Your coordination skills are top notch – you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that!)
    • You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
    • You are a total people-person and can strike up a conversation easily
    • Organization is your middle name… (or it should be because you are all for it!)
    • You are very comfortable with computers and are generally technology-savvy
    • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

    Your responsibilities

    • Be an IKEA Ambassador by recognizing that the customer experience depends on your core ability to prepare and deliver the right products to the right customer quickly and efficiently
    • Pick and stage deliveries for customer pick-up, ensuring order accuracy
    • Be aware of daily and weekly service delivery targets
    • Assemble furniture when required to determine quality/usage issues
    • Maintain stock accuracy and inventory integrity
    • Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
    • Assist your team members with additional duties, as required

    Together as a Team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    The starting rate for this position is $ 17.51


    P.S. In the IKEA world, this position is officially referred to as: Home Delivery Co-worker
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