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People, Projects & Support

Junior P&C Services Specialist (GBO Knowledge Management Team)

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  • Poznań, Wielkopolskie, Poland
  • People & HR
  • Full time

Job Description

  • Job ID: 310082

  • Date posted: 03/12/2025

    • Who you are

    • you have bachelor’s degree, or you are finishing your studies soon
    • you may have a background in HR, payroll or foreign language philology (appreciated but not mandatory),
    • you are looking for a workplace that will allow you to make use of your proficiency in English
    • knowledge of other foreign languages will be an asset
    • you like variety, a sense of security, and you are open to other people,
    • you find it easy to establish relationships with people, and in your interactions with others you focus on being authentic and nurturing a relaxed atmosphere between colleagues,
    • you are open to challenges and work in variable/changing environment,
    • you love learning new things, you enjoy taking the initiative and you do not shy away from a challenge,
    • like us, you enjoy self-development and discovering your passions and new talents,
    • you would like to improve your skills in MS Office.

    Required Skills & Qualifications:

    • Excellent written communication skills in English.
    • Strong attention to detail and ability to simplify complex information.
    • Familiarity with documentation tools (e.g., MS Word).

    A day in your life with us

    Main responsibilities:

    • Develop work instructions, system procedures and other supporting documents,
    • Translate operational processes (from process maps) into clear, accessible language.
    • Collaborate with Subject Matter Experts (SMEs) to gather and validate content.
    • Regularly review and update documentation to reflect changes in processes, tools, or regulations – based on Change Requests.
    • Monitor feedback from users to improve clarity and usability.
    • Ensure all documentation complies with internal standards and formatting guidelines.
    • Organize and manage documentation repositories (e.g., SharePoint, ServiceNow).
    • Act as a point of contact for documentation-related inquiries.

    How you feel in your workplace is important to us, so if you want your day at work to look similar to what is described above, feel free to apply.

    And what will you gain by joining us?

    Together as a team

    In the project team, we will ask you:

    To develop, maintain, and manage clear, accurate, and user-friendly documentation that supports employees in executing operational tasks effectively and in compliance agreed standards.

    Questions and support? Let's connect!

    If you need support or have any questions about the recruitment process, please contact us at recruitment.bsc.pl@ingka.ikea.com.

    Job interviews are carried out on a continuous basis. Once we find a suitable candidate(s), we will close the job offer. Recruitment with us is fully remote.

    We’re looking forward to meeting you!

    A little about us

    As Ingka Business Service Center, we are part of IKEA and we support shops and other IKEA companies with financial and payroll services. Our office (Regional HUB Europe) is located in Poznań, at 6a Szwedzka Street (Centrum Franowo). With us, you can spread your wings in the field of HR. We will appreciate both your linguistic background and your experience in human resources management, but what is particularly important to us is whether our values, such as a sense of community, simplicity or the search for new solutions, appeal to you. With us, you can be yourself and work the way you want – we care about your authenticity and freedom of self-expression. We focus on job stability and building long-term relationships with our employees.

    When you get to know us better, you will see that work at IKEA means… so much more!

    Our FIKA will perk you up for sure, but we offer more perks than that:
    • remote/hybrid working model,
    • fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration,
    • free underground parking with electric charger and bicycle parking,
    • stable employment (employment contract),
    • flexible terms of employment (depending on the team – full-time and part-time),
    • flexible working hours (we start work between 7 and 10 a.m.),
    • annual appreciation bonus dependent on performance in the relevant fiscal year,
    • home work allowance,
    • cafeteria system – a pool of benefits to choose from (e.g., Multisport card, cinema tickets, shopping vouchers, medical package for relatives),
    • Tack! loyalty program for employees – working with us longer earns you an additional financial bonus,
    • private medical care for IKEA employees and their families,
    • well-being support – Edenred pre-paid lunch card, Employee Support Program – support in difficult life situations,
    • personal accident insurance and pension plan,
    • jubilee awards, gifts, and special events,
    • additional 4-week paternity leave,
    • co financing of language courses.
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