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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Carts co-worker

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  • Ottawa, Ontario, Canada
  • Customer Relations
  • Part time

Job Description

  • Job ID: 321154

  • Date posted: 05/12/2025

    • Who you are

    • You are enthusiastic about work and working with others on a team
    • You can prioritize, are disciplined, show initiative and have a flexible attitude
    • You’ve worked with material handling equipment before (or are very open to learning about it!)
    • You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary)
    • You are totally cool working in a physically demanding, fast-paced, work environment where you will be lifting and moving items continuously

    Your responsibilities

    • Maintain the flow of carts/baby strollers throughout the store to ensure positive customer shopping experience
    • Assist customers in loading merchandise into vehicles as efficiently as possible
    • Ensure that the loading zone remains clear
    • Maintain a balanced cart flow throughout the store/home delivery areas
    • Disassemble AS IS merchandise when required
    • Assist customers with bringing merchandise to be returned
    • Report inoperable equipment to managers
    • Maintain outside area, ensuring it is fully stocked with twine, etc.
    • Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
    • Use available resources to educate yourself on product features and customer interaction skills
    • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
    • Assume responsibility for other tasks and projects as they occur

    Together as a Team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    The starting rate for this position is $ 19.10


    P.S. In the IKEA world, this position is officially referred to as: Carts Co-Worker
    The starting rate/salary for this position is 19.1 CAD
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