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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Retail Department Manager - Self-serve

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  • Orlando, Florida, United States
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 321556

  • Date posted: 04/12/2025

    • Why we will love you

    You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    You’ll be optimizing the IKEA shopping experience to secure satisfied customers and increase sales.
    • Ensuring maximized sales and long-term profitability in accordance with department goals.
    • Analyzing and acting on commercial opportunities, changing availability of products (overstock and out of stock) and customer feedback.
    • Directing the overall selection, onboarding and development of co-workers.
    • Collaborating with matrix partners, other retail department managers and commercial partners including the Visual Merchandising Manager, Interior Design Manager and Logistics Partners to optimize sales.
    • Ensuring the team has knowledge of product ranges and services to improve customers’ overall shopping experience.
    • Monitoring market trends and taking actions to meet customer demands.
    • Contributing to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

    Together as a Team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!

    The salary range for this position is $57,554 to $83,286

    JOB TYPE: Permanent, Full-time
    BENEFITS ELIGIBLE: Yes
    HOURS: Retail environment, must have open availability Monday through Sunday 8:00AM to 11:00PM

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    •     Generous paid time off, holiday and sick time
    •     WiselyPay – get earned wages up to two days early
    •     Paid parental leave (up to 16 weeks)
    •     KinderCare tuition discount
    •     Retirement and bonus plans
    •     Co-worker discount, meal deal, and referral bonus
    •     Pet insurance program
    •     Education assistance and learning programs
    •     Safety shoe reimbursement
    •     24/7 telehealth visits
    •     Dental and vision plans
    •     Medical and Rx plans (must work min. 20 hrs/wk)
    •     A fun and inclusive work environment

    Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

    This job posting will come down on or around 12/11

    QUALIFICATIONS

    • 5 years of experience managing, leading and developing people in a retail, customer-centric environment.
    • 5 years of experience working in active sales, based on an understanding of customer needs
    The starting rate/ salary for this position ranges from 58,532 USD to 83,994 USD and will be based on relevant work experience.
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