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Meeting & Understanding Customers

IKEA FOOD COWORKER

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  • New Delhi, Delhi, India
  • Food & Restaurant
  • Full time

Job Description

  • Job ID: 315157

  • Date posted: 31/12/2025

    • Who you are

    With IKEA India Way forward and approved OMD FY25-30, we are all set to "Unlock Delhi". We are very pleased to announce that IKEA India will launch its first physical CMP, a Small Stores, in West Delhi, following the online launch just few months prior. This store will provide an omnichannel experience, helping build a customer base for future expansion across Delhi NCR and Northern India

    You are passionate about food, people, and creating a positive experience for every
    customer.
    • You are inspired by the IKEA culture and values and want to be part of a team that
    makes a difference every day.
    • You have experience in a fast-paced, customer-facing environment — preferably
    in retail or hospitality.
    • You care deeply about food safety, quality, and sustainability.
    • You are self-motivated, reliable, and a great team player, able to take initiative
    and responsibility for your own work.
    • You enjoy working in a dynamic and ever-changing environment where no two
    days are the same.
    • You have strong communication and organizational skills, and you know how to
    build trustful relationships.
    • You are motivated by providing an excellent customer experience and
    continuously finding better ways to work.

    Your responsibilities

    • Contribute to the daily operations of the IKEA Food areas (Restaurant, Bistro,
    Kitchen, or Swedish Food Market).
    • Act on customer feedback and continuously look for ways to improve the food
    experience.
    • Ensure global and national compliance and food safety standards are
    implemented and maintained at all times.
    • Act as a brand ambassador for IKEA and IKEA Retail Food, promoting a safe,
    healthy, sustainable, and joyful food experience.
    • Support and apply retail foundations and sales steering tools to optimize sales
    and commercial results.
    • Work proactively to exceed customer expectations and create a welcoming,
    efficient environment.
    • Contribute to the unit business plan and IKEA Retail Food goals by supporting daily
    operations and teamwork.
    • Take responsibility for your own learning and development, and contribute to
    building a high-performing team.
    • Support IKEA’s sustainability goals by reducing waste, improving efficiency, and
    promoting environmentally friendly practices.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

    At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.








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