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Meeting & Understanding Customers

Furniture Planner

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  • York, York, United Kingdom
  • Customer Relations
  • Full time

Job Description

  • Job ID: 298341

  • Date posted: 04/07/2025



    • Are you a master of organization with a love for creating efficient spaces? We're on the hunt for Planners who can turn chaos into culinary masterpieces and wardrobe wonders! If you can juggle frying pans, floor plans, and fashion with equal flair, this is the role for you. Join us and help design the kitchens where dreams (and delicious dishes) come to life, and the wardrobes where style and functionality meet!


    WHAT WE OFFER

    • The Start Date of employment will be: August 2025
    • The starting salary for this role is £26,400 per annum pro rata, based on competence and experience.
    • 24 Hours working 5 days per week including evenings and 3 out of 4 weekends.
    • 39 Hours working 5 days per week including evenings and alternate weekends.

    This role will involve a training period that will require travelling to either the IKEA store in Leeds or the Planning and Order Point in Hull. Travel costs for this will be covered by IKEA.

    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.

    ..as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/


    WHAT YOU'LL NEED TO HAVE

    • You have an interest in people’s life at home and look to provide customers with personalised solutions that meet their needs.
    • You have experience working in a customer oriented business, working closely with sales targets and customer conversion rates.
    • Confidence to take personal initiative and be open to change, with the ability to both find solutions to complex problems and be able to communicate to the customer.
    • Confident in learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.


    WHAT YOU’LL BE DOING ON THE DAY TO DAY

    • Planning & Designing kitchens & wardrobes for customers in both initial and follow up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate.
    • You actively engage with our customers identifying their needs, inspiring and advising them on the best solutions for their life at home.
    • Support maximising sales by ensuring the customer meets an area that is clean, well presented and easy to shop.
    • Support with responding to the customer emails, securing payments both in store and remotely.
    • You will communicate with customers in a variety of ways, including email, text and calls starting from pre appointment calls, and continuing through planning and purchase of their kitchen.
    • You will support the overall customer shopping experience in the Planning and Order Point by completing other tasks when needed this may include replenishing products, picking and handing out orders, supporting with general customer enquires.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION –

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and a cover letter with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend an interview.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and I will be happy to help!












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