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Steering & Leadership

Retail Customer Service Manager

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  • Woodbridge, Virginia, United States
  • Leadership & Management
  • Full time

Job Description

  • Job ID: 323951

  • Date posted: 19/12/2025

    • Why we will love you

    • 5 years leadership experience
    • 2 years experience leading leaders
    • Retail sales experience preferred
    • Bachelor’s Degree preferred

    What you'll be doing day to day

    • Understands and recognizes coworker contribution through customer feedback surveys and team recognition
    • Oversees and ensures daily operations are completed according to processes and routines within frontline, returns, and home delivery
    • Supervises cash handling procedures to ensure money handling is securely managed
    • Ensures coworker competence with IKEA systems while monitoring performance of coworkers against agreed goals and following up as needed
    • Handles escalated customer issues that cannot be resolved at a coworker level
    • Ensures a smooth customer flow in frontline area and the execution of IKEA’s returns policy

    Together as a Team

    In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

    Apply now!

    Permanent, Salaried
    Open availability required including nights, weekends and holidays to support the needs of the retail business.

    $81,692 - $118,856 / year depending on experience.

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment
    Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role




    The starting rate/ salary for this position ranges from 81,692 USD to 118,856 USD and will be based on relevant work experience.
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