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Meeting & Understanding Customers

E-Commerce Manager

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  • Tempe, Australia
  • eCommerce
  • Full time

Job Description

  • Job ID: 285818

  • Date posted: 03/04/2025

    • Our team within IKEA
    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.
    What you need to know
    We are looking for a strategic leader to take business ownership of digital customer meeting points (web, app, social commerce, and third-party platforms, if applicable) within an omnichannel environment. You will ensure these digital platforms contribute to a seamless customer experience, online sales performing to goal, aligning with broader business goals to drive engagement, growth, and performance.

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Free Co-worker parking
    • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is Permanent, Full-time 76hrs/fortnight.
    • The job title for this role is E-commerce Integration Manager.
    • The location for the role is Service Office Tempe.
    • Applications close Thursday 1 May 2025.
    • As part of the recruitment process this role requires a pre-employment check for final candidates.
    • If you are successful for this role, you will be required to obtain a National Police check
    About this work area
    As the Ecommerce Manager your responsibilities will include, but are not limited to:
    • Take business ownership of digital customer meeting points (CMP), web, app, social commerce, (and if applicable third-party platforms) within an omni channel environment. Ensure digital CMP experience is contributing and a part of a seamless customer experiences across overall omni experience, aligning with broader business goals.
    • Own the overall performance of digital channels by setting KPIs, objectives, and key results to drive growth, engagement, and online performance (including conversion). Identify opportunities and deviations through detailed E-Commerce P&L analysis, lead the Online Functional Review process, and coordinate across functions to improve performance.
    • Execute and deliver the country roadmap according to local needs to develop and improve existing and new Digital CMPs and keeping close dialogue and feeding country needs to global organisation.
    • Take end-to-end responsibility for merchandising across digital platforms by collaborating with commercial calendar and core area teams to support launches, campaigns, and the Growth Plan, optimising conversion and customer engagement across all digital CMPs.
    • Lead, coach, and develop the digital CMP team, fostering a motivating environment focused on long-term skill-building, inclusive succession planning, and health and wellbeing. Create a safe, inclusive workplace where people want to stay and grow

    As the Ecommerce Manager you are, or you have:
    1. Omnichannel & Digital Expertise – Strong knowledge of web, app, social commerce, and live shopping retailing, with a focus on optimizing and continuously developing seamless customer experiences. Solid knowledge and experience how to drive e-commerce business.
    2. Business & Consumer Understanding – Broad business acumen combined with a deep understanding of consumer, customer, and co-worker needs throughout the omni-shopping journey.
    3. Strategic Leadership & Change Management – Proven ability to lead in times of uncertainty, drive change, and leverage data, AI, and insights to achieve business goals.
    4. Financial & Growth Expertise – Strong understanding of financial cost and growth drivers, ensuring profitability from an omnichannel perspective.
    5. Passion for IKEA’s Vision – Motivated by making IKEA more affordable, accessible, and sustainable, while fostering business and people growth together.
    This role offers the opportunity to shape the future of digital retail, optimising customer interactions across multiple touchpoints. If you're ready to lead innovation, empower teams, and drive seamless omnichannel experiences, we’d love to hear from you!


    Key previous experiences and proven skills
    Key previous experience and skills needed before the job can be taken up
    • Minimum 8 years of leading business in an omnichannel environment and created profitable and sustainable growth in all customer touchpoints.
    • Minimum 4 years of proven experience of developing high performing teams; both of a direct team but also leading agenda indirectly throughout the organization.
    • Experience from strategic Business Planning.
    • Ability to communicate with conviction and a strong POV, creating strong relationships.
    We need people like you!
    At IKEA, work is so much more than a job. Come join us!
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