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Meeting & Understanding Customers

Communication Operations Manager

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  • Tempe, Australia
  • Marketing & Communication
  • Full time

Job Description

  • Job ID: 278960

  • Date posted: 21/02/2025

    • Our team within IKEA
    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.
    What you need to know
    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Free Co-worker parking
    • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information
    • This role is Temporary (13 months), Full-time, based in Service Office, Tempe NSW, where hybrid working including a minimum of 3 days in the Service Office is required.
    • Domestic relocation support will be provided.
    • As part of the recruitment process this role requires a National Police Check for final candidates.
    • Applications close Friday 21 March 2025.
    About this work area
    As Communication Operations Manager your responsibilities will include, but are not limited to:
    • Lead, manage and secure operational excellence within the Communication Operations team in the delivery of all projects and 360 integrated marketing campaigns.
    • Strategically map out and refine key focuses and projects in connection to the long-term strategic and country business plan by adopting a holistic overview of communication operations.
    • Execute and manage optimal resource planning within the team and agencies by ensuring capacity overview at all times and shifting resources and focus where required based on business needs.
    • Collaboratively work with internal and external stakeholders by developing communication programs in responses to briefs, through developing a deep understanding of stakeholder drivers and target communication effectively to deliver results.
    • Lead, coach and develop the Communication Operations team to secure an inspiring and motivating environment where people and talent are continuously developed including long-term competence building, succession planning and diversity and inclusion.
    • Actively drive continuous improvement of communication areas within scope, driving effectiveness and efficiency in communication fit for the rapidly changing communication landscape within an omnichannel retail environment.
    • Sharing information with Communication Operations team and wider business as key stakeholder in the communication team matrix.

    As Communication Operations Manager you are:
    • A strong, influential and innovative leader with the passion for driving the Communication agenda and delivering optimal results to support the business.
    • Equipped with broad knowledge, understanding and experience with internal and external communications.
    • Able to demonstrate strong project management experience and effectively deliver results.
    • Able to execute decisions in a tactful way to secure operational needs of the business.
    • Experienced in navigating change and demonstrate agility when it comes to business needs in an omnichannel retail landscape.
    We need people like you!
    At IKEA, work is so much more than a job. Come join us!
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